IT Operations Specialist (m/f/d)

2 нед. назад

ГерманияMiddleC1

ticketing systemsdocumentationsla managementknowledge basehelpdesk

Responsible for first-level IT support, handling hardware/software issues, and improving IT service processes at .

Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests covering hardware, software, and workplace services across 's global workforce.
Take ownership of incoming requests from qualification through resolution or escalation, ensuring timely updates, complete English documentation, and SLA compliance.
Identify recurring issues and report patterns to the Workplace Manager to drive continuous improvement of IT services.
Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs, and identify automation opportunities for recurring tasks.
Collaborate closely with Tech Ops and DWO team members on escalations, knowledge transfer, and documentation to ensure seamless handoffs.
Support end-to-end IT onboarding for new colleagues and contribute to cross-team projects that improve IT services and workplace infrastructure.

Completed IT training (e.g., IT specialist for system integration) or equivalent practical experience
Initial professional experience in IT service or helpdesk environments
Experience with identity and access management solutions (e.g., Microsoft 365 administration, Microsoft Entra ID, Okta - uses Okta) and endpoint management tools such as Microsoft Intune
Experience working with ITSM ticketing systems ( uses ServiceNow) and IT asset management tools ( uses Snipe-IT)
Nice to have: experience with Jamf, macOS, iOS management
Fluent English skills. German is a plus.
Hands-on, solution-oriented mindset with a strong focus on delivering great user experiences
Proactive communication style and service-oriented attitude

In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make a great place to work! Join us and benefit from:
Work from abroad up to 30 calendar days a year
Hybrid work and flex-time
International team and social events
Subsidized urban mobility and access to fitness and wellness options
Free access to Langdock and all its amazing functionalities
Career & training opportunities
Attractive locations and modern offices
Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.

At , we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?