ИрландияTrust & Safety Specialist, Content Moderation
2 нед. назад
54k–56k EUR / годИрландияHybrid
intercomcontent moderation
Responsible for core content moderation operations to protect 's global community by enforcing community standards and responding to safety incidents.
О компании
- is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, ’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey with today.
- Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward.
- The Trust & Safety Ops team protects 's global community of athletes by enforcing community standards, responding to safety incidents, and partnering with Legal, Policy, Engineering, and Product to build scalable moderation systems. We sit within the Product Management organisation and operate as a small, high-trust team where every person's work is visible and impactful.
- We're hiring two Trust & Safety Specialists to join the team in Dublin and own core content moderation operations. You'll work in 's moderation tooling and Intercom, reviewing user reports and proactive detection flags, actioning content and account decisions across categories including spam, harassment, impersonation, graphic content, and child safety. You'll collaborate closely with your manager and senior team members, escalate edge cases with clear reasoning, and contribute to queue health and SLA performance. This is hands-on operational work with real, measurable impact on the safety of millions of athletes.
- The two positions require working on a weekend day (Saturday or Sunday) schedule to provide weekend coverage for time-sensitive regulatory obligations.
- We follow a flexible hybrid model that translates to more than half of your time on-site in our Dublin office, two days per week.
Обязанности
- Review reactive user reports and proactive detection flags in 's moderation tool and Intercom, making content and account enforcement decisions against Community Standards, Acceptable Use Policy, and internal policies.
- Own moderation queue targets jointly with your manager, meeting SLA expectations across tiered response times and maintaining high decision accuracy and consistency.
- Escalate edge cases, novel policy questions, and high-severity incidents (child safety, legal requests) to senior team members or Legal with clear, well-reasoned context.
- Contribute to compliance-driven review workflows for regulatory obligations including, but not limited to, the Digital Services Act (DSA) and the Take It Down Act (TIDA).
- Flag policy gaps, tooling friction, and recurring content patterns you encounter in daily review work, contributing to continuous operational improvement.
- Participate in cross-functional efforts with Policy, Legal, Engineering, and Customer Experience teams to support moderation at scale.
- For the Tue-Sat role: serve as the primary point of contact for Saturday escalations and time-sensitive regulatory obligations, owning weekend coverage end-to-end.
Требования
- At least 2-3 years of experience in content moderation, online safety, or trust and safety operations in any platform context (social media, gaming, marketplace, fintech, or similar).
- Comfort regularly reviewing sensitive and graphic content, including harassment, spam, child safety material, and self-harm, and discussing difficult subjects clearly and calmly.
- Strong judgement in applying policy to ambiguous situations. You can reason through edge cases, articulate your thinking, and make well-grounded decisions rather than relying solely on scripts or decision trees.
- Genuine motivation for operational execution work. This role is heavily queue-based, and we're looking for someone who finds satisfaction in the rhythm and rigour of doing essential moderation work well, not someone who’s only seeking a stepping stone to policy or strategy.
- Clear, concise communication skills, particularly when escalating sensitive issues or flagging patterns to senior team members.
- Ability to work independently while knowing when to involve others. You manage your queue effectively and ask for help at the right moments.
- Experience with Intercom or similar ticketing and support platforms is a plus.
- Familiarity with content moderation regulatory frameworks (DSA, GDPR, or similar) is a plus.
- Professional fluency in a second European language is a plus.
- For information on benefits, please click here .
Условия
- Movement brings us together. At , we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals.
- Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at makes an impact.
- When you join , you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together.
- builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.
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