ВеликобританияAccount Manager - UK & Nordics
2 нед. назад
ВеликобританияRemote
Manage and grow customer accounts in UK & Nordics for an AI-driven ecommerce search platform.
О компании
- is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. About You:
- You are an Account Manager, excited to join a growing team focused on demonstrating ownership of our clients’ experience from onboarding through renewal and expansion. You will work closely with members of the Customer Success team, Sales team, and other internal teams to support and grow your book of business. You are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. You demonstrate a high degree of accountability and ownership.
Обязанности
- You are the strategic lead for the clients in your book of business.
- You will build strong relationships with your clients in order to understand their business goals, business needs, the priorities of these goals and needs, and how maps to these goals and needs.
- You will manage complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level).
- You will uncover and manage risk within your book of business in a timely and effective manner.
- You will grow to be well versed on your clients’ business needs and the product in order to educate clients on potential new use cases, features and integrations that create added value and uncover potential upsell opportunities.
- You will regularly update internal systems and attend internal meetings in order to document and communicate customer status, needs, risk, renewal next steps, and upsell next steps.
Требования
- Minimum of 3+ Years of proven experience working directly with large enterprise clients a role within Account Management, Customer Success, and/or Sales within a SaaS company, preferably one that works directly with ecommerce clients.
- Proven ability to influence, present to, and build deep relationships with our customers, especially at the VP+ level.
- Proven ability to uncover and properly manage risk within your book of business in a timely and effective manner.
- Proven ability to educate clients on new use cases, features and integrations that create added value and uncover potential upsell opportunities.
- Proven ability in managing complex, enterprise renewal and upsell cycles from start to finish – effectively demonstrating the product and the business and economic benefits to each stakeholder (from business champion to the C-Suite level).
- Proven track record of consistently meeting and exceeding individual retention and expansion goals.
- Attend and ensure the success of Quarterly Business Reviews with Customers to ensure understanding of client goals and how maps to those goals.
- Proven ability to juggle multiple Account Management projects and recurring responsibilities at a time, while maintaining sharp attention to detail.
- Proven ability to work cross functionally with various teams to meet the aforementioned needs and goals of your clients - this includes, but is not limited to, working with Sales, CSMs, SEs, SAs, Data Science teams, Product+Eng teams. This includes the ability to tailor language and asks for these teams while maintaining an eye on timeline, SLAs, and the overall client goals and needs.
- Solid knowledge and understanding of ecommerce business needs - typical goals, KPIs, terminology, and trends.
- Solid understanding of analytics and statistics, with an ideal focus on being able to analyze and present data sets pertaining to ecommerce, ab testing, and conversion.
- Proven ability to acquire and maintain a working knowledge of the complete capabilities of ’s ever-evolving products and capabilities.
- How we handle your data. By submitting this application, you acknowledge that will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice . After that period your data will be deleted or anonymized.