Product Operations Intern

1 нед. назад

СШАTraineeRemote

posthog

Internship role focused on customer support, product feedback, and issue resolution for an AI-native filmmaking platform.

is defining the future interface for professional AI-native filmmaking.
Founded by an engineer who helped build Instagram Stories and an award-winning filmmaker, brings technology and artistry together.
We are well funded by leading investors, including True Ventures, GV, Lightspeed, and other top-tier VCs.
Checkout our launch video
Award-winning AI films created using
We’re looking for a Product Operations Intern to help us bring to filmmakers, creators, and the next generation of storytellers.
Ownership is key, real responsibility, and autonomy
Remote, flexible, async-friendly
We value responsiveness — speed and communication matter

Work closely with our team on customer support and product feedback.
You’ll respond to users across email, Discord, and in-app feedback, use PostHog and AI tools to investigate issues, and follow up until they’re resolved.
You’ll also identify recurring pain points and turn them into clear bug reports and short PRDs for our engineering team.

Responsiveness and follow-through matter most.
You communicate clearly, reply promptly during agreed working hours, and keep users updated on open issues.
You’re detail-oriented, curious about AI and creative tools, and comfortable checking facts and asking for help when needed.
Experience in customer support, community management, or product testing is a plus.

Experience working directly with users. You’ve managed a community, helped run a student organization, worked in customer support or product testing, or run a small project of your own. You know how to respond to questions, handle concerns, and follow through.
Clear, empathetic written. You can understand where users are getting stuck and explain next steps in simple language, beyond copying a template.
Proactive and organized. When you can’t resolve an issue yourself, you gather the relevant information, involve the right person, and track progress without needing constant reminders.
A hands-on interest in products. You’re willing to reproduce bugs, explore PostHog, and try AI tools. Experience with video production or AI creation is a strong plus.
Judgment. You can distinguish between a usability question, a product bug, and a result that doesn’t meet expectations. You verify uncertain information and avoid promising refunds or fix timelines without confirmation.