МексикаSales and Implementation Engineer
2 нед. назад
МексикаHybrid
crmimplementationtechnical support
Customer-facing role delivering technical solutions and implementations for SaaS IT management products, supporting sales and ensuring client satisfaction.
Обязанности
- Delivering technical solutions to prospects or clients for ITSM & ITAM applications, including demos and proofs of concept, as well as production implementations.
- Validating the solutions offered to prospects, from both a technical and project planning point of view.
- Supporting Sales Representatives during the entire sales process, from request for information (RFI) and request for proposal (RFP), to contract negotiation and closing.
- Generating documents to make configuration easier including tips around implementation best practices.
- Interfacing between customers and our R&D teams to solve complex technical or product/implementation issues.
Другое
- is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a bilingual Sales & Implementations Engineer to join our team. This key customer-facing position is responsible for understanding our client's business processes and mapping these processes to our software solutions. You will advise potential clients on technical aspects during the sales process, as well as implement our products to ensure that customers get the most value from our offerings.
- Think analytically
- Hold or are working towards a degree in Engineering or Computer Science
- Have strong communication and negotiation skills
- Enjoy working with clients, have good energy, and are empathetic
- Have previous experience in software implementation, particularly ITSM or ITIL
- Are bilingual in English and Spanish
- Having previous experience using products is a big plus!
- We offer real opportunities for professional development, fully covered English classes, top-tier health insurance, Free bithday day and extended PTO.
- Our office is located in Paseo de la Reforma, Cuauhtémoc, CDMX. This position will be Hybrid, requiring office attendance only 3 times a week.