Senior CS Compensation Analyst

2 нед. назад

96k–144k USD / годСШАSeniorHybrid

incentive compensationcommission modelingdata analysis

Senior Customer Service Compensation Analyst responsible for managing and improving incentive compensation programs for the Customer Experience organization.

О компании

The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across ’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems.

Обязанности

We are looking for a detail-oriented and analytical Senior CS Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for ’s Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work.
You’ll specialize in Customer Experience compensation- owning plan design, crediting data logic, modeling expected commission expense, and inquiry resolution for that population- while also contributing to the incentive compensation process more broadly, including reporting, data integrity, and cross-functional projects that support the full GTM organization. This role requires strong analytical and modeling skills, comfort working in Salesforce and BI tools, and the communication skills to explain compensation outcomes clearly to plan participants and leaders alike.

Требования

3-5 years of experience in compensation, on either sales/revenue operations or finance teams.
SQL experience required; comfort querying and validating data from multiple sources
Experience working with Salesforce (or a comparable CRM), and compensation management tools
Experience with BI/reporting tools such as Tableau or Looker, and ETL tools (Python, Alteryx, etc.) preferred
Strong modeling skills (advanced Excel/Google Sheets); financial or compensation modeling experience a plus
Excellent written and verbal communication skills, with the ability to explain compensation logic clearly to non-technical stakeholders
High attention to detail and strong organizational skills, with experience managing a queue or ticket volume a plus
Comfortable working cross-functionally with CX leaders, Systems, Operations and Finance teams

Условия

Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts
Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review
Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population
Partner with CX leaders to answer plan questions and explain payout calculations
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$96,000 — $144,000 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Другое

At , we value the unique backgrounds, experiences and perspectives each (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at ? Visit .com/careers to see how we empower creators to own their own destiny.
Location: Boston, Hybrid 3x per week
Reporting to: Senior Manager, GTM Incentive Compensation
Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA
Investigate discrepancies by tracing transactions through Salesforce and underlying data sources
Escalate complex or policy-level questions to the Senior Manager with clear context and recommendations
Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, and plan performance
Write SQL queries to pull, validate, and reconcile compensation and transaction data
Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals
Identify data quality issues and partner with Systems teams on fixes and process improvements
Support the broader Incentive Compensation team during planning cycles (plan rollouts, quota loading, documentation)
Partner with Systems and Finance teams on process improvements, automation, and audit/controls work
Contribute to team operating cadences and documentation standards that scale across all GTM functions, not just CX
Enjoy solving problems that combine data, process, and people
Take ownership of your queue and follow through until issues are fully resolved
Are curious about how compensation design connects to business behavior
Want to grow your career in compensation, revenue operations, or GTM strategy
Communicate clearly and build trust with stakeholders at all levels
#LI-HYBRID
#LI-BAILEY
We’re (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
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