КанадаAdvanced Implementation Consultant
1 нед. назад
КанадаSenior
consultingimplementationclient management
Responsible for delivering client implementations of 's AI-native Employee Experience Platform, ensuring seamless integration and excellent customer experience.
О компании
- We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
- Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
- We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of . You have worked for several years as a consultant or in other similar roles before and understand the value of nurturing client relationships. This role is focused on making sure that new and existing customers have an outstanding experience adopting the platform. Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into .
Обязанности
- Lead new customer implementations, including managing the project plan and project resources, for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements, and in turn, apply best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Work with Sales to scope, estimate, and write Statements of Work for new projects
- Partner with Sales and CSMs to develop a plan for making a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how can better serve our customers
Другое
- Familiarity with implementing Software-as-a-Service solutions
- Several years of experience working on enterprise-scale deployments
- Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- 2-5 years of consulting experience
- 2-5 years of client-facing experience
- Passion for cloud technologies
- Professional fluency in Spanish is required for this role
- Nice to have: comms background
- Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
- Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
- Volunteer Day - you’ll get one day off per year for supporting a social project
- This role is open to candidates across Canada. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of 's total compensation package for employees. Pay Range: $77k - $91k CAD base salary per year. In addition, provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
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