Developer Support Engineer

Другое

• Company gives AI agents their own email inboxes. We’re looking for a Developer Support Engineer to own the front line between developers using Company and the team building it. This isn’t a role where success means closing as many tickets as possible. We want someone who can solve technical problems independently, understand what a developer is actually trying to do, and recognize when the same problem keeps showing up. **Your job is to answer the question, figure out why it had to be asked, and make sure we learn from it.** What you’ll do
• Own technical support for developers building with Company.
• Debug API requests, webhooks, product issues, and integrations.
• Reproduce issues and determine whether something is expected behavior, developer error, a documentation gap, or a product bug.
• Resolve the large majority of issues independently without needing to pull in another engineer.
• When something is broken, isolate the problem and give engineering a high-quality reproduction - or open a PR and fix it yourself.
• Notice recurring questions and friction across support conversations and surface those patterns to the team.
• Identify inconsistencies and confusing behavior across our API, documentation, and developer experience.
• Jump on calls with developers when async debugging isn’t enough.
• Write concise, technically precise responses that make developers feel like they’re talking to someone who actually understands their problem.
• You have 2-6 years of experience in technical support, developer experience, solutions engineering, or engineering, ideally working with a developer-facing or API-first product.
• You’re comfortable reading API documentation, inspecting requests and responses, working with logs, and reproducing technical issues.
• You can distinguish between a bug, expected behavior, and incorrect API usage without immediately escalating to engineering.
• You can write code to investigate issues and ship small fixes.
• You’re an unusually clear and concise communicator.
• You’re resourceful. When you don’t know the answer, your instinct is to investigate rather than hand the problem to someone else.
• You have strong interpersonal instincts and genuinely care about understanding why a customer is frustrated or confused.
• You notice patterns. Answering the same question for the fifth time makes you want to fix the underlying problem.
• This isn’t traditional customer success or account management. You won’t spend your day running check-in calls or forwarding technical questions to engineers. You’ll be expected to understand the product deeply enough to investigate most problems yourself - and to turn what you learn from customers into signal for the people building Company.