ЛитваCleverlee
Technical Support / Account Manager
2 нед. назад
ЛитваJuniorRemoteB1
apipostmancurljiraconfluencesqlhubspotfreshchat
Technical Support / Account Manager in fintech consulting company Cleverlee. Remote work with flexible start time, supporting clients throughout their lifecycle and coordinating between clients and internal teams.
About the company
- Cleverlee is a fintech consulting company that enables businesses to accept and manage crypto payments without the technical complexity.
Responsibilities
- Support clients throughout the entire lifecycle: onboarding, API integration consultations, testing (sandbox/demo), and go-live / production launch
- Handle day-to-day client communication in English and Russian (CRM: HubSpot/Freshchat) — answer product questions, guide clients through the dashboard, resolve issues
- Translate client requests, complaints, and feature requests into Jira tickets (bugs and feature specs with reproduction steps and acceptance criteria), coordinate prioritisation with the development team
- Act as the bridge between clients and the technical team, Product Manager, and Account/Business Development teams
- Investigate discrepancies in transactions, balances, and reporting, monitor product metrics and incidents — including SQL queries and preparing data exports for reconciliation
- Manage escalations with external providers
Requirements
- 1–2 years of experience in technical account management / fintech support
- Fintech experience (payment solutions, banking products, virtual cards or similar)
- English at Intermediate level or higher; Russian required
- Experience with APIs: authentication flows, building requests (Postman/curl), reading technical documentation
- Experience with Jira and Confluence; ability to write clear bug reports and requirements
- Basic SQL for data analysis and reconciliation
Conditions
- Remote work
- Compensation for English classes
- Flexible start of the working day