КипрКомпания не указана
Key Account Manager
2 нед. назад
КипрOnsiteC1
crmexcelgoogle sheetsgoogle docs
Key Account Manager role to manage client relationships, ensure customer service, and grow a portfolio of customers.
Responsibilities
- Manage and advise clients.
- Maintain a high level of customer service and build long-term relationships.
- Manage a client portfolio, including retention, regular communication, and handling client requests.
- Identify additional customer needs and make soft upsell offers.
- Coordinate the resolution of client issues with internal teams.
- Maintain accurate client information in the CRM and keep documentation up to date.
Requirements
- Experience as a Key Account Manager / Account Manager.
- Experience working with CRM systems.
- Confident user of Excel / Google Sheets / Google Docs.
- Strong communication and customer service skills.
- Confident English, including spoken English. Russian native.
- Experience in sales, telecom, CPaaS, customer support, or KAM.
- Technical background is a plus.
- Analytical mindset is a plus.
Nice to have
- Strong customer focus and communication skills.
- Independence and a sense of ownership.
- Stress resilience.
- Positive and constructive attitude.
- Willingness to deeply understand the product and customer context.