КипрКомпания не указана
Head of Customer Support (Forex / CFDs)
2 нед. назад
КипрSeniorOnsiteC1
mt4mt5ticketing platforms
Hiring on behalf of a regulated Forex & CFD brokerage for a strategic Head of Customer Support to lead global 24/5 support operations in Limassol, Cyprus.
Responsibilities
- Direct day-to-day operations for 24/5 global support shifts and mentor local supervisors & shift agents.
- Act as the escalation point for complex technical inquiries.
- Collaborate with Dealing Desk, Compliance, Risk, and Back-Office.
- Enforce SLAs and optimize department KPIs (First Contact Resolution, Latency, CSAT).
- Manage & optimize ticketing platforms.
Requirements
- 4 - 5 years in financial services customer support, with 3+ years in a Head/Leadership role within a Forex/CFD broker in Cyprus.
- Expertise in MT4/MT5 Manager console environments and core trading terminology (leverage, margins, swaps).
- Full professional fluency in English (Greek, Russian, Spanish, or Arabic fluency is a major plus).