КипрSpotware
Technical Support Engineer (Middle)
1 нед. назад
КипрMiddleOnsiteB2
sqltcp/ipdnstroubleshootingapi integrationsfixscripting
Spotware, the company behind cTrader, seeks a Technical Support Engineer for their Limassol office.
Responsibilities
- Investigate and resolve technical and product-related issues
- Analyse logs, application behaviour and connectivity
- Use SQL for troubleshooting and investigations
- Handle support tickets and chats from request to resolution
- Reproduce issues and work with technical teams on escalations
- Maintain documentation and shift handovers
Requirements
- 2+ years of relevant technical support experience
- Hands-on troubleshooting experience
- Understanding of TCP/IP and DNS
- Practical SQL skills
- Ability to investigate issues independently and take ownership
- Good English for tickets, chats and team communication
Nice to have
- Experience in fintech, brokerage or trading platforms, as well as API integrations, FIX, liquidity bridges, scripting, AI troubleshooting tools or MT4/MT5
Conditions
- Location: Limassol, Cyprus — office-based
- Rotating shifts after training, 24/6 coverage including Saturdays