NebiusTechnical Program Manager, Data Centers
1 нед. назад
Страна неизвестнаSeniorRemote
slamopincident managementroot cause analysisjiraservicenowprogram managementticketing tools
Technical Program Manager to manage operational readiness and ongoing health of Nebius Data Centers, ensuring SLA compliance, maintenance, and audits across COLO and BTS sites in an international AI cloud environment.
About the company
- The Data Center team is responsible for the physical infrastructure that underpins Nebius' AI cloud.
- We manage the full lifecycle of our COLO and BTS footprint — from bringing new capacity online to keeping live sites running reliably at scale.
- We work at the intersection of facilities operations, vendor management, and IT infrastructure.
- We move fast because our customers' AI workloads depend on the reliability we deliver.
Responsibilities
- Own the operational health of Nebius COLO and BTS sites, ensuring each facility runs to expectation across power, cooling, space, connectivity, security, and environmental controls.
- Track, monitor, and enforce SLA compliance across landlords and colocation providers; identify breaches, drive remediation, and hold providers accountable to contractual commitments.
- Manage and coordinate site maintenance schedules — preventive and corrective — including planning and approving maintenance windows, reviewing Methods of Procedure (MOPs), and minimizing risk to live workloads.
- Plan and drive site audits covering compliance, capacity, power/cooling performance, physical security, and safety; track findings to closure.
- Serve as the primary day-to-day interface with data center landlords and operators, managing the operational relationship, escalations, and coordination of on-site activity.
- Partner closely with the Nebius IT team on deployments, capacity planning, incident response, and change management at each site.
- Build reporting mechanisms and dashboards that give leadership clear visibility into site health, SLA performance, maintenance status, and open risk across the portfolio.
- Lead incident coordination and post-incident follow-up, including root cause analysis and corrective action tracking with landlords and internal teams.
- Track and manage contractual operational obligations, deliverables, and timelines across multiple sites and providers simultaneously.
Requirements
- 10+ years of experience in technical program management, data center operations, or critical facilities/infrastructure management.
- Experience managing data center infrastructure and operations (power, cooling, space, connectivity) in colocation, build-to-suit, or owned environments.
- Experience managing third-party vendors, landlords, or service providers against SLAs and contractual obligations.
- Demonstrated ability to manage multiple programs, sites, or workstreams simultaneously and drive them to measurable outcomes.
- Bachelor's degree in a relevant field, or equivalent practical experience.
Nice to have
- Direct experience with colocation (COLO) and build-to-suit (BTS) data center models, including operating across multiple landlords and operators.
- Working knowledge of data center SLAs, MOPs/SOPs, maintenance regimes, and audit and compliance frameworks (e.g., Uptime Institute Tier standards, SOC 2, ISO 27001).
- Experience supporting AI/HPC, GPU cluster, or other high-density compute infrastructure.
- Strong familiarity with incident management and root cause analysis in a critical facilities context.
- Experience building reporting mechanisms, dashboards, or operational scorecards for infrastructure health and risk.
- PMP, Uptime ATD, or equivalent program/operations certification.
- Proficiency with program and ticketing tools (e.g., Jira, ServiceNow) and comfort working with operational data.
- Willingness to travel to sites as needed.
Conditions
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
Other
- Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI