США
КанадаPointClickCare
VP, Product Operations
2 нед. назад
СШАКанадаSeniorRemote
portfolio managementgovernance frameworksoperational metricsplanning processesdata-driven insightsproduct operationscross-functional collaborationproduct management
PointClickCare is a leading North American health tech company developing cloud software for the healthcare sector. The VP, Product Operations leads product operations to scale processes and governance, enabling effective execution across Product and Engineering teams.
About the company
- PointClickCare is a leading North American IT company that develops cloud software for the healthcare sector.
- Our mission is to help providers deliver exceptional care, empowering employees to innovate and shape the future of healthcare.
- We serve over 30,000 provider organizations with the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners.
- We reinvest a significant percentage of revenue back into R&D and are recognized by Forbes as a top private cloud company and one of Canada’s Most Admired Corporate Cultures.
- We empower people to create a smarter healthcare future, human-first and accelerated by AI integration in workflows to improve collaboration and outcomes.
Responsibilities
- Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
- Facilitate cross-functional planning discussions, portfolio reviews, and prioritization balancing strategic objectives, capacities, dependencies, and resource trade-offs.
- Establish and evolve governance frameworks promoting transparency, accountability, alignment, and decision-making.
- Monitor portfolio performance and execution health, identifying improvement opportunities in planning effectiveness and delivery outcomes.
- Develop, implement, and continuously improve Product Operations processes, standards, and operating practices.
- Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms supporting efficient execution and organizational alignment.
- Partner with Product, Engineering, UX/UI, and business teams to enhance coordination and operational effectiveness.
- Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive insights supporting business decisions.
- Provide leadership with visibility into portfolio progress, outcomes, risks, dependencies, and execution challenges.
- Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement.
- Advance product management capabilities by establishing operational standards, frameworks, tools, and best practices.
- Support Product leadership planning cycles, business reviews, and strategic initiatives with analysis and recommendations.
- Identify operational risks and cross-functional dependencies, recommending mitigation and improvement.
- Lead, coach, and develop Product Operations leaders and team members fostering collaboration, accountability, continuous improvement, and excellence.
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or related field.
- MBA or advanced degree in Business, Technology, or related field is an asset.
- 10+ years progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or related functions in complex technology organizations.
- Demonstrated experience leading planning, governance, portfolio management, and operational processes supporting execution across large, cross-functional teams.
- Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions.
Conditions
- Location: USA – Remote with in-office events requiring travel to Mississauga and/or Salt Lake City offices.
- Company offers flexibility, growth opportunities, and meaningful work in a founder-led, privately held health tech company.
- Travel to office for onboarding, team events, semi-annual and annual meetings expected for remote roles.