СШАZentist
Middle / Senior Account Manager
2 нед. назад
СШАMiddleRemote
Zentist is a provider of billing solutions for US dental support organizations, seeking an Account Manager responsible for maintaining client relationships in a fully remote setup.
About the company
- Zentist is a provider of billing solutions for optimization of revenue cycle management processes for US dental support organizations.
- Dental insurance plans are notoriously complicated. Policy agreements are difficult for consumers to understand and for providers to service and manage.
- Zentist develops billing technology between dental providers and insurance companies that abstracts away all the complexity of billing and collecting insurance.
- Located in San Francisco and backed by leading investment firms including Costanoa Ventures, Point Nine Capital, and Fika Ventures.
- Building their core team to develop a category-defining product.
- Promotes a productive and collaborative culture with competitive salary and equity, culture of learning and development.
Responsibilities
- Building and maintaining relationships with clients
- Managing client expectations and ensuring satisfaction
- Developing and implementing account plans
- Identifying new business opportunities and expansions
- Collaborating with internal teams to ensure client needs are met
- Providing regular reports and updates to clients
- Managing accounts and ensuring retention
- Ensuring compliance with company procedures and protocols
- Provide training and orientations to clients on using Zentist products
- Hold regular client meetings and take notes
- Ensure effective communication via email and messengers
Requirements
- 2+ years of experience in customer service
- Previous experience with customer support to US market
- Excellent communication and interpersonal skills
- Bachelor’s degree or extensive experience
- Excitement to learn about insurance, dentistry, and technology
- Strong work ethic and hustle to achieve results in a high-growth startup environment
- Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required