СШАOperations Lead, Command Center
2 нед. назад
СШАLead
monitoring toolsplayback analysisprocess management
Lead operations coordination for live autonomous and human-assisted trucking services ensuring safety and efficiency.
Обязанности
- As an Operations Lead, Command Center , you’ll serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations. You’ll ensure uninterrupted service delivery, proactive customer communication You’ll work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime.
- If you’re detail-oriented, thrive in high-tempo operational environments, and take pride in helping teams perform at their best, this role is for you.
Требования
- 1+ years in logistics, dispatch, fleet operations, or command-center environments.
- Proven experience coordinating on-shift teams or live operational logistics.
Условия
- At , you’ll work at the forefront of autonomous trucking, helping shape safety and compliance frameworks that will define the industry. Your work will directly contribute to real-world deployments, regulatory readiness, and the safe scaling of breakthrough technology. Join us in creating the foundation that will make autonomous trucking not only possible, but trusted and safe at scale.
- Competitive compensation package including equity and biannual bonuses
- Excellent Medical, Dental, and Vision plans
- Generous PTO and parental leave policies
- Long Term Disability, Short Term Disability, Life Insurance
- Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
- Fidelity 401(k)
- Commuter, FSA, Dependent Care FSA, HSA
- Various incentive programs (referral bonuses, patent bonuses, etc.)
- At , we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.
- In alignment with its business operations, adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at ’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, may provide visa sponsorship for eligible candidates.
- We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on January 1, 2026. You can review the independent bias audit report covering our use of Endorsed [here]. By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact careers@.ai with "Separate Review Request" in the email subject line.
Другое
- Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, became the first known company to publicly announce delivering a driverless semi-truck to a customer. is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense.
- Recognized subject matter expert across Command Center workflows.
- Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics.
- Identifies process gaps and drives workflow improvements.
- Provides high-quality operational insights to Engineering and Operations leadership.
- Serves as the primary escalation point during shifts.
- Guides prioritization, distributes workload, and ensures shift readiness.
- Coordinates responses during high-severity issues.
- Owns recurring workflows (handover quality, CFH quality reviews, SOP consistency).
- Leads initiatives that improve Command Center efficiency, reliability, or accuracy.
- Mentors Ops Specialists and Fleet Specialists.
- Communicates effectively with Engineering, Field Techs, Drivers, and leadership.
- Drives timely updates during incidents.
- Provides input on scheduling, staffing, and training needs.
- Helps build strong team culture and operational discipline.
- Strong understanding of operational control centers, dispatch coordination, or multi-route fleet management.
- Proven ability to manage live operations, resolve escalations, and maintain composure under pressure.
- Familiarity with transportation, logistics, or autonomous vehicle operations.
- Understanding of FMCSA regulations, safety protocols, and field coordination workflows.
- Skilled at real-time decision-making and communication in high-pressure or customer-facing scenarios.
- Adept at translating complex operational data into clear, actionable updates for both internal and external stakeholders.
- Leads with composure and accountability, ensuring the team operates with urgency and precision.
- Builds a strong culture of accountability, teamwork, and continuous improvement.