Implementation Specialist
2 нед. назад
ЛатамMiddle
project managementclient onboardingtechnical supportconfiguration management
Guide clients through implementation of PRM solutions, configure platforms, conduct discovery, manage timelines, provide technical guidance, collaborate with teams, train clients, and ensure successful onboarding.
О компании
- At , we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. Key Responsibilities :
- Guide clients through the implementation process of the client PRM solutions
- Configure and customize PRM platforms according to client requirements
- Conduct discovery sessions to understand client needs and business processes
- Create and maintain project timelines and implementation schedules
- Provide technical guidance and best practices to clients
- Document client requirements and configuration specifications
- Collaborate with internal teams including support, development, and sales
- Deliver platform training to client teams
- Troubleshoot technical issues during implementation
- Ensure successful client onboarding and platform adoption
Требования
- 2-4 years of experience in software implementation, customer success, or related field
- Strong technical aptitude and ability to learn new technologies quickly
- Excellent project management and organizational skills
- Outstanding verbal and written communication abilities
- Experience working directly with clients in a technical capacity
- Problem-solving mindset with attention to detail
- Ability to manage multiple implementations simultaneously
- Proficiency with MS Office Suite and project management tools
- English level: B2 Advanced
Другое
- Clear verbal communication
- Written communication
- Active listening
- Presentation skills
- Time management
- Prioritization
- Organization
- Attention to detail
- Multitaskin
- Relationship building
- Customer service orientation