ИспанияEngagement Operations Specialist
1 нед. назад
ИспанияHybrid
Responsible for managing and executing engagement operations to improve tutor behavior and satisfaction at scale.
О компании
- The Supply Engagement team owns how changes tutor behaviour at scale, through three channels: communications, community, and academy. You'll report directly to the Senior Manager of Supply Engagement and be part of a team of six.Some quarters you'll be making already-set plans happen operationally, for example a webinar series, networking event or a contest in the community. Other times, something new lands with no owner yet, and you take it on fully, end to end. Every project exists for one reason: to make tutors happier, help them succeed, or surface what they're telling us so we can improve our product, programs, and policy.
Обязанности
- Own the operational part of all tutor-facing programs and projects end to end, for example running the annual tutor conference and the team's webinar series: source speakers, coordinate logistics, track what worked
- Drive new engagement projects end to end: From ideation to delivery
- Own the operational side of community activities: contests, awards, and story collections that keep tutors engaged
- Support Academy's LMS migration: coordinating the content shift, reviewing content, and building an AI workflow to speed it up
- Run focus groups, light research and data analysis to improve tutor experience across the channels and
- Set up a reporting cadence that tracks how your programs are performing
Требования
- Hands-on experience planning and running complex events or programs that reached thousands of people, inside a team with real stakeholders and dependencies, not a small pilot managed informally
- 5+ years of experience is a reference point, but what matters more: have you actually planned, run, and landed something like this yourself
- Comfortable both executing someone else's plan with precision and taking full ownership of a project that has no plan yet
- Ability to build working trust with a new team fast, repeatedly, without formal authority to fall back on
- Strong stakeholder management and cross-functional collaboration skills, internal teams and external partners
- Analytical skills: comfortable pulling insight from research and focus groups, and using data to measure whether a program actually worked
- Strong written and spoken communication skills, with sharp judgment on tone
- Ability to build AI systems and workflows that replace repetitive manual work
- Proven experience in ...
Будет плюсом
- Strong user empathy: you understand how the programs you run affect a tutor's ability to earn and feel supported
- Familiarity with a learning management system such as Docebo, 360Learning, or Thinkific
- Experience in professional development or marketplace environments
- Experience in content creation, including learning content, and content ops.
Другое
- At , we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
- We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.
- Every lesson sparks change, fuels ambition, and drives progress that matters. Joining means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
- Tutor engagement programs that deliver real value to the tutors who take part, across community, learning, and product launches.
- Tutor sentiment and trust: tutors feel motivated and want to keep coming back
- Tutor voice reaching the people who need it, so research and focus groups shape real decisions
- An operational backbone solid enough that the team moves fast and every program lands on time, whatever the scale
- An open, collaborative, dynamic and diverse culture;
- A generous monthly allowance for lessons on .com , Learning & Development budget and time off for your self-development;
- A competitive financial package with equity, leave allowance and health insurance;
- Not in Barcelona? We offer an attractive relocation package to join us in our Barcelona Hub
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).
- Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
- We do it for learners - For both and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
- Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
- Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
- Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
- Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
- Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
- Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
- Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
- One - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.
- .com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.