ВеликобританияGrip
Project Manager, UK
2 нед. назад
ВеликобританияSeniorRemoteC1
project managementevent technologysaas platformsregistration systemsevent appsnetworking solutionsetl processesapis
Project Manager role at Grip responsible for post-sale implementation and delivery of an AI-powered Event Engagement Platform to event-organiser clients, working remotely with significant travel requirements.
About the company
- At Grip, we're on a mission to connect people, ideas and opportunities.
- Our leading AI-powered Event Engagement Platform for trade shows, conferences and hosted buyer events enables our clients to create Virtual, Hybrid, and Live experiences in a single platform.
- We work with many of the biggest event organisers in the world and operate globally across multiple regions and event formats.
- Grip's growth means we now need even clearer ownership between pre-sale commercial leadership and post-sale delivery and customer success.
About the product
- AI-powered Event Engagement Platform for trade shows, conferences and hosted buyer events.
- Supports Virtual, Hybrid, and Live experiences in a single platform.
Responsibilities
- Own the end-to-end delivery lifecycle for assigned client events, from post-sale handover and kickoff through go-live, onsite delivery where required, and post-event closeout.
- Build and maintain clear project plans, milestones, owners, dependencies, risks, timelines, and client-facing status communications.
- Act as the primary operational point of contact for clients during implementation, ensuring they understand requirements, responsibilities, deadlines, and best-practice use of the Grip platform.
- Implement and advise clients on platform configuration, event setup, data readiness, attendee engagement, matchmaking, content, and activation strategies that support their event objectives.
- Lead regular client project meetings, document decisions and actions, manage follow-up, and communicate progress clearly to both clients and internal stakeholders.
- Manage scope against the Statement of Work, identify scope creep early, and partner with Commercial and Customer Success teams to document and manage change requests where needed.
- Coordinate cross-functionally with Customer Success, Solutions/Integrations, Product, Support, Engineering, Sales, and Finance to deliver successful events.
- Partner with technical and integration teams to ensure event data, imports, integrations, testing, and platform configuration are completed accurately and on schedule.
- Lead project risk management, escalate issues promptly, and drive practical resolution across client and internal teams.
- Conduct quality checks and readiness reviews before launch, ensuring the event experience meets client expectations and Grip delivery standards.
- Track project time, delivery effort, and key project metrics to help maintain operational efficiency and identify risks to delivery margin.
- Capture learnings from each project and contribute to improved delivery processes, templates, standards, and scalable ways of working.
Requirements
- 5+ years of experience in project management, implementation, event operations, customer delivery, client services.
- Desired experience implementing or supporting event technology, SaaS platforms, registration systems, event apps, networking solutions, or related digital-event products is strongly preferred.
- Demonstrated ability to manage multiple client projects simultaneously in a deadline-driven environment.
- Strong client-facing communication skills, including the confidence to lead meetings, challenge unclear requirements, set expectations, and handle difficult conversations constructively.
- Comfortable working with event data, registration platform configuration, native integrations, imports, testing, and technical teams; experience with ETL processes, APIs, CRM systems, or third-party integrations is a strong advantage.
Conditions
- Remote
- Significant travel is an essential requirement of this role.
- You must be available to travel onsite to client events multiple times per quarter, throughout North America, and internationally as business and client needs require.