СШАEnterprise Customer Success Manager
2 нед. назад
СШАRemote
Manage relationships with 15–20 high-value enterprise accounts at , a fintech platform for customizable employee benefits.
О компании
- At we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With , companies can tailor their benefits to the unique needs of their workforce.
- Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
- Helping companies reimagine how companies take care of their people.
Обязанности
- Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle, from onboarding to renewal and expansion
- Build multi-threaded relationships across customer organizations, including executive sponsors, People/HR, Finance, and administrators, and drive adoption through strategic enablement and best-practice guidance
- Develop and execute account plans, success plans, and renewal and expansion strategies in close partnership with Sales
- Monitor customer health, renewal risk, and value realization; proactively lead mitigation plans for at-risk accounts
- Serve as the voice of the enterprise customer by synthesizing feedback, business needs, and market insights for Product and Engineering
- Create and iterate on repeatable enterprise Customer Success playbooks, executive business review content, and internal processes that scale
Требования
- You are a strategic, consultative partner who builds credibility with executive stakeholders and customer champions
- You're highly organized and able to manage 15–20 complex accounts simultaneously while delivering proactive, personalized service
- You're a clear communicator who can translate product capabilities, data, and customer goals into measurable business outcomes
- You're commercially minded, adaptable, and comfortable navigating ambiguity in a fast-paced startup environment
- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space; enterprise experience strongly preferred.
- Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers
- Proven success in quota driven roles, with a focus on retention and expansion
- Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion
- Demonstrated ability to analyze customer data and business insights to shape account strategy and influence stakeholder decision-making
- Ability to engage customer teams at varying levels of technical and non-technical depth, from end users and administrators through C-level stakeholders
- Experience orchestrating cross-functional teams and communicating customer needs, risks, and opportunities to Sales, Marketing, Product, and Engineering.
Будет плюсом
- Experience with enterprise account planning, executive business reviews, and value-based selling
Условия
- Base Salary: $125,000 to $145,000 + variable + equity
- 95% coverage of medical, dental, and vision
- Fantastic benefits (of course 😃), including: $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- We offer several team onsites a year
- Flexible PTO
- At , we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. is proud to be an equal-opportunity employer.
Другое
- We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.
- Founder Story - Jaclyn Chen
- Raises $40M Series B
- | Candidate Resource Page
- Listed on Inc. Magazine's Best Workplaces of 2023
- As an Enterprise Customer Success Manager, you will own relationships with 15–20 high-value enterprise accounts, reporting directly to our Head of Customer Operations, Aileen Palmer. You will be responsible for driving customer outcomes, retention, expansion, and executive alignment across a strategic book of business.
- This role involves building trusted relationships with executive sponsors and day-to-day administrators, developing success plans tied to business outcomes, and ensuring customers derive maximum value from our platform. You will lead strategic reviews, coordinate cross-functional resources, and identify opportunities for adoption, retention, and expansion in partnership with product, sales, engineering, support, and strategic alliances teams.
- Currently, our Customer Success team is composed of:
- 1 Senior Manager, Customer Success
- 1 Senior Customer Success Enablement Manager
- 10 Customer Success Managers
- It’s an exciting time to join our Customer Success team as we are expanding across all departments. This is a fantastic opportunity to shape and influence enterprise customer success processes while working with an innovative team. If you thrive in a fast-paced environment and have experience managing complex enterprise accounts, we’d love to hear from you!