Product Implementation Specialist

2 нед. назад

116k–170k USD / годСШАHybrid

user provisioningworkspace configurationintegration setuptroubleshooting

Handle technical setup and configuration for enterprise customer proofs of concept to ensure successful engagement progression.

is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work.
We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work.

As a Product Specialist, you'll handle the technical setup work that 's enterprise deals depend on. That means getting customers configured correctly during a trial or proof of concept, connecting to the systems they already use, and ensuring proof of concept engagements can progress successfully. You'll work closely with Account Executives and Solutions Engineers, and you'll spend your time in the product and on calls with customers.
Deliver proofs of concept to customers quickly and efficiently, owning user provisioning, workspace configuration, and integration setup end to end
Troubleshoot to separate configuration mistakes from product or access issues, and escalate to the right teams for speedy resolution
Run the technical portions of customer calls, including admin walkthroughs and end-user onboarding sessions (you’ll be a product expert!)
Produce the configuration guides, troubleshooting runbooks, and documented process the rest of the go-to-market team reuses instead of rebuilding
Shorten the time between a customer agreeing to a POC and that POC producing workflow data they can make a decision on
Give Product specific, evidenced feedback on where setup friction is costing deals
Work directly with Product to get early access to new functionality, and provide input on improvements to the platform

Has 1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales, implementation, technical support, or solutions
Can explain technical concepts to technical and non-technical business stakeholders
Can operate in an environment with limited documented process and is excited to supporting building the process while doing the work
Takes ownership over active deals and shows initiative in advancing the deal forward
You need a defined playbook and a clear escalation path before you can move
You are looking for a software engineering role. This job is technical, but it is a customer-facing pre-sales role.

Has used , or another documentation, enablement, or knowledge management tool, as a customer
Has been in the room for an enterprise security review or InfoSec questionnaire
Has built something small and working with scripting or AI tooling to solve a problem of your own
Familiarity with Salesforce, ServiceNow, or SAP as the systems customers actually run on

San Francisco: Hybrid. We work from the office 2-3 days per week out of our SOMA office.
Salary varies by location tier, which you can validate with your recruiter. All full-time employees receive equity in . Final offers depend on experience and scope.
Tier 1: $136,000-$170,000 OTE
Tier 2: $123,000-$153,000 OTE
Tier 3: $116,000-$145,000 OTE
Health, dental, and vision insurance for you and your dependents
Flexible paid time off and company holidays
401(k)
Paid parental leave
Daily catered lunch (SF office)
Commuter benefits
Home office stipend
At , we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. is proud to be an Equal Opportunity Employer.