Customer Support Assistant 12m FTC

3 нед. назад

ВеликобританияHybrid

Provide support, training, and guidance to customers using software to ensure the best customer experience.

At , we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing.

The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of to grow revenue.
As a member of the Customer Support team, you will provide support, training and guidance to ’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software.
*This is a hybrid role and will require working from our Newcastle office once a week*
Provide customer support for ’s clients and partners
Triage inbound support tickets to relevant members of the team and/or escalate to other teams, adhering to applicable SLAs
Follow BAU processes within Customer Support's remit
Provide translations of support tickets where necessary
Perform basic tasks and processes

We're looking for passionate, talented people who want to be part of a winning team. At , you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you.
25 days holiday in addition to bank holidays
Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
5 extra ' Parental Days' each year
Private Medical Insurance through Vitality
Enhanced pension contributions
Cycle to Work scheme
Eye Care Vouchers
Life Assurance
Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
Regular company events and activities

Client or customer support experience
Teamwork, strong work ethic and enthusiasm to learn
Prioritisation and organisational skills
Interpersonal and soft skills
Computer literacy
Ability to communicate technical information to a non-technical audience
Bachelors degree (Business, Marketing or Advertising preferred but not essential)
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Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with . Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered property. is not responsible for any charges or fees related to unsolicited resumes.