Booking.com

Senior Director Engineering - Connected Trip Experience & Data

3 нед. назад

НидерландыВеликобританияSenior

aimobileweb platformsmachine learningorganizational designtechnology strategydelivery management

Senior Director Engineering role leading the engineering organization for Connected Trip Experience & Data at Booking.com with locations in Amsterdam and Manchester. The role focuses on leading technology teams that drive connected trip experiences, data, and AI integration across the platform, serving millions of travelers worldwide.

About the company

Booking.com is a global online travel platform that connects travelers with accommodations, flights, and other travel services.
The Marketplace unit transforms travel goals into realities by creating frictionless experiences at every stage of the trip.
Marketplace develops connected experiences integrating multiple travel verticals like hotels, flights, car rentals, rides, and local attractions.
Marketplace Business Unit manages common website and app parts, including user experience, experimentation platform, measurements, and predictive ML models.

About the product

Connected Trip encompasses experiences travelers use to plan, search, book, and manage entire trips, supported by shared foundations and intelligent data and AI capabilities.
Systems built reach travelers across 28M+ listings, 174,000 destinations, and 44 languages, supporting every business unit of Booking.com.
The mission is to grow traveler loyalty by delivering phenomenal product experiences and evolving the customer loyalty program.
Marketplace runs key capabilities company-wide including user experience, experimentation platform, measurement and operational ML models.

Responsibilities

Lead the Technology organisations for Connected Trip Product Experience, Foundations and Data.
Deeply partner with Product & Data, planning and delivering to meet objectives.
Embed Gen AI into Customer Experience, Ways of Working and Data platforms.
Raise organization maturity and capability to be fast, sharp and focused.
Ensure organisation is engaged, focused and resilient.
Lead, inspire and motivate Engineering function by setting expectations and providing clarity.
Line manage Directors, Senior Managers and top technical talent including Principals.
Communicate strategy compellingly to multiple teams and stakeholders.
Foster inclusion and hold self and others accountable, drive people centric initiatives enabling diversity.
Organizational design, strategy and budget to deliver on strategic agenda.
Partner across business units to lead and shape people agenda.
Create learning environment through coaching, feedback and supporting adaptation.
Foster positive engineering culture celebrating innovation and teamwork.
Build world-class team by nurturing, attracting and retaining global tech talent.
Empower teams to deliver best work.
Deputise for the VP as needed.
Create long-term plans aligned with business focus.
Lead and own delivery within function including department goals.
Partner with other business units to deliver strategic agenda.
Maintain focus on goals, minimize risks and remove roadblocks.
Ensure clear and proactive communication to all stakeholders.
Foster mastery in engineering craftsmanship.

Requirements

First hand experience building customer centric experiences at scale on AI, Mobile, and web platforms in partnership with Product.
Experience leading technology organisations at scale.
Proven partnership with senior stakeholders across matrix organisations.
Strong engineering and technology leadership with ability to influence technology narrative and best practices including AI adoption and modernisation.
Experience building and growing collaborative, high trust and focused organisations.
Experience leading organisations involved in data & AI products and services.

Conditions

Role based in Amsterdam, Netherlands or Manchester, United Kingdom.
Company operates globally as a leading travel marketplace platform.