ФранцияCustomer Care France - Accounting
4 мес. назад
ФранцияMiddleHybrid
zendesk
Manage customer care for French solo entrepreneurs using 's accounting offer, handling inquiries via Zendesk.
О компании
- Join us as a Customer Care Manager to help French solo entrepreneurs get the most out of 's brand-new accounting offer. You'll own their day-to-day questions in Zendesk , working under the guidance of Janita , Lead Customer Service, on a scope you'll help shape from day one.
Обязанности
- Own the ticket queue: Answer French solo entrepreneurs' questions by email and chat, and hop on the phone when a topic calls for it.
- Bridge with our accountants: Take over client requests handed off by our accountants so they can focus on the accounting itself.
- Build the playbook from scratch: Create FAQs, macros, and better ways of working, since this scope is brand new.
- Feed insights back to Product: Flag recurring issues so the team fixes the root cause, not just the ticket.
Требования
- You learn fast: You've picked up complex, technical topics on your own before — no accounting background needed, just the appetite to learn it.
- You're fluent in French: Native or near-native fluency, both written and spoken.
- You're organized under pressure: You juggle email, chat, and calls without letting anything slip.
- You're customer-obsessed: You naturally put yourself in the client's shoes before answering.
- You're AI-curious: You don't need to be an AI power user yet, but you're open to using it in your day-to-day.
Другое
- Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot , based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here ).
- Our journey: Founded in 2017 by Alexandre and Steve , has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
- Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
- AI at : AI is deeply embedded in how we work ( here ) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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- A ground-floor seat on a brand-new, high-visibility initiative.
- Real ownership over process: you'll help build the FAQs, macros, and workflows for this scope, not just follow them.
- You'll report to Janita Käyhkö , Customer Care Lead at . She grew from CSM into a multi-team leader across Lyyti, Regate, and now (following Regate's acquisition). She's built processes from scratch and knows how to dig into complex client problems. She’s an empathetic manager who gives her team the context and autonomy to own their projects, and expects them to bring solutions.