Confirmed Backend Engineer - Care

3 нед. назад

ФранцияSeniorHybrid

backend

Build and maintain the backend system enabling a unified view of user journeys and customer support capabilities for .

About is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. We are looking for a Confirmed Backend Engineer to join the Care team at . As part of the Corporate Services pillar, your mission will be to empower our Community Relations Team (CRT) with the tools they need to have a 360-degree view of the user journey across our platform. The Care team's primary objective is to build "Phoenix," our new, comprehensive back-office system. This service aggregates data from all other teams and supply lines (train, carpool, and bus), while also providing critical action capabilities regarding our users, such as account blocking and content moderation. Your role will be to contribute to the creation of this unified back-office and to ensure our customer relation agents can operate seamlessly. You will work within a multi-stack team of 3 Backend & 1 Frontend Engineer. You will collaborate closely with the Community Relations Team (CRT) as well as with Product Managers from other teams to best define needs and ensure seamless integration across the company.

Design, build, and evolve the services of the Backoffice
Maintain some strategic user features like the claim management and reporting systems of the platform
Take full ownership of substantial features, from technical design and implementation to deployment and monitoring
Collaborate with the Product Manager and other engineers to refine requirements and translate business needs into robust technical solutions
Uphold and improve the team's code quality standards, providing detailed feedback and mentorship through code reviews
Document the solutions we build and ensure our APIs and services are well understood by consumer teams

You have solid experience from companies with a strong engineering culture, within a growth context
You have a solid knowledge of the Java language and ecosystem, and have good foundations in software architecture
You have hands-on experience with Git, Docker, Kubernetes, and monitoring solutions (Datadog)
You have significant experience building, deploying, and operating Backend microservices in a production environment
You value a product-oriented mindset and are focused on delivering business impact when designing software
You feel comfortable making technical choices and balancing business needs with technical constraints

a 45-min video-call with Chloé, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
a 60-min video-call with Rémi, Engineering Manager, to discuss your experience and share more details about the squad
a 90-min live coding session with Software Engineers
a 60-min design interview with Software Engineers
a 30-min video-call with Camille, Head Of Corporate Services, for vision fit and rounding off the process