СШАJunior Help Desk Intern (Summer 2027)
3 нед. назад
СШАJuniorOnsite
troubleshootinghardware setupsoftware supportticketing systems
Summer internship role providing first point of contact IT support, troubleshooting, and equipment setup within an aerospace startup.
О компании
- Founded in 2021, Muon Space is an end-to-end Space Systems Provider that designs, builds, and operates LEO satellite constellations delivering mission-critical data. Our revolutionary, integrated technology stack enables customers to optimize every dimension of their missions for faster time-to-orbit and superior constellation remote sensing performance. Our state-of-the-art facility in the heart of Silicon Valley is optimized for manufacturing spacecraft and rapid, flexible payload integration at scale. From climate monitoring to national security, Muon Space is dedicated to delivering Earth Intelligence for a safer and more resilient world.
- At Muon salary is only part of our total compensation package. In addition to salary, full-time employees receive equity compensation as well as benefits including medical, dental, and vision insurance, a 401k retirement plan, short & long term disability and life insurance. We also offer three weeks paid vacation for new employees, along with 12 paid holidays, unlimited sick time and paid parental leave.
- Our mission embraces the entire planet and we believe our team should too. Muon is dedicated to creating a diverse and dynamic company and workforce. We believe in equal employment opportunity regardless of race, color, ancestry, religion, sex, age, national origin, citizenship, sexual orientation, marital status, disability, or gender identity. We value diversity in the workplace, and that starts with our applicants. We encourage you to apply, even if you don't check all the boxes, and we look forward to reviewing your application! In addition, if you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.
- Muon is currently registered and able to hire in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IA, ID, MD, MA, MI, MN, MO, NJ, NY, NC, OH, OR, PA, TN, TX, VT, VA, WA
Обязанности
- Summer internships will range between the months of May and September depending on university schedules. Internship is full-time and on-site in Mountain View, CA.
- The IT team at Muon keeps the whole company running — laptops, accounts, software, and the day-to-day support that lets our engineers focus on building spacecraft. As a Help Desk Intern, you'll be the friendly first point of contact for IT support: setting up equipment, troubleshooting common issues, and helping teammates get unblocked. It's a hands-on way to build real IT and customer-service skills while learning how a fast-moving aerospace company operates.
- Muon is a small and fast growing startup which offers interns the experience to get direct mentorship and have real impact on our programs. As an intern, you'll collaborate with a dynamic team in a startup environment and have the chance to learn from some of the most accomplished and experienced aerospace professionals in the industry. We're committed to offering an experience where your decisions and contributions play a pivotal role in driving Muon's success.
- Responsibilities
- Serve as a first point of contact for help desk requests, responding to tickets and walking teammates through fixes
- Set up, image, and deploy laptops, accounts, and peripherals for new and existing employees
- Troubleshoot common hardware, software, printing, conferencing, and connectivity issues
- Help maintain IT inventory and asset records, and keep documentation and how-to guides up to date
- Escalate more complex issues to senior IT staff and learn from how they are resolved
Требования
- Currently pursuing or recently completed a degree or program in IT, computer science, or a related field
- Basic understanding of Windows and/or macOS and common productivity tools (e.g., Google Workspace or Microsoft 365)
- Strong communication and customer-service skills, and patience helping non-technical users
- Well-organized, reliable, and eager to learn
- Able to work full-time and on-site in Mountain View, CA
- This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. The Company may, for legitimate business reasons, decline to pursue any export licensing process.
Будет плюсом
- Prior help desk, IT support, or customer-service experience
- Familiarity with ticketing systems (e.g., Jira, Zendesk, or Freshservice)
- Basic networking knowledge (Wi-Fi, VPN, cabling) or hardware troubleshooting
- Exposure to Active Directory, Okta, or Google Workspace administration
- CompTIA A+ or similar coursework or certification (in progress is fine)
Условия
- Bachelors students = $40/hour, Masters = $45/hour, PhD = $50/hour