СШАBilling Implementation Manager
3 нед. назад
СШАRemote
Lead customers through billing system implementation to ensure operational success and improve customer experience.
О компании
- At , our mission is to empower the essential work of caring for our elders.
- We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.
- Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At , we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.
- At August, we strive to live our values each day, in every interaction with our customers and with each other.
- Be responsible – leave things better than you found them
- Take ownership – be decisive and take action
- Be ambitious – build something great
- Keep an open mindset – communicate candidly and welcome new ideas
- Be humble – celebrate each others’ successes and learn from our mistakes
- Stay positive – assume best intent
- Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.
- Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.
- We offer market-competitive compensation based on experience and ability, including significant equity option grants. Our benefits prioritize your well-being with 100% company-paid premiums for health, dental, and vision coverage, along with company contributions to your HSA. We help you plan for the future with a 2% 401(k) match, and support your physical and mental health through services like Rightway Health Advocacy and Spring Health Mental Wellness. Beyond traditional benefits, we offer a flexible time off policy, 100% paid family leave, and all-expenses-paid, in-person company offsites twice a year.
Обязанности
- Implementation Managers at August are integral to August’s customer experience. Our implementation approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we’re building product-specific expertise across our team—and we’re looking for a Billing Implementation Manager to lead customers through one of the most operationally critical transitions they’ll make.
- Billing at August is a modern, intuitive solution that helps communities streamline their invoicing and payment processes, reduce errors, and improve financial transparency for operators and families alike. In this role, you’ll play a key role in shaping the customer experience, building scalable processes, and helping senior living communities unlock real value from day one.
- Drive the end-to-end implementation of August’s Billing product, taking customers from initial discovery through go-live, stabilizing early use, and preparing them for a seamless handoff to Customer Success.
- Own the accuracy and quality of each Billing implementation by configuring the product correctly, establishing strong workflows, and ensuring communities are set up for long-term success.
- Serve as the product expert for Billing—helping customers navigate setup, integrations, and adoption while continuously improving how we implement Billing at scale.
- Communicate with all levels of the customer organization, from finance and operations leaders to community staff and home office billing teams.
- Manage multiple complex Billing implementations simultaneously , balancing customer needs, timelines, dependencies, and competing priorities while maintaining the accuracy and attention to detail required for successful financial workflows.
- Provide strategic feedback to Product and Engineering, translating implementation experience, customer workflows, and recurring patterns into insights that help shape the future of Billing.
- Lead training and launch sessions that build confidence and drive adoption with both back-office and community teams.
- Develop internal and external resources to support repeatable, high-quality implementations as the product and customer base scale.
- Collaborate cross-functionally with our CX, Product, and Go-To-Market teams to continuously improve the customer journey and implementation experience.
Требования
- 3+ years of experience in a customer-facing role , ideally in Customer Success, Implementation, or a similar function
- Strong financial literacy , with experience in billing, accounting, business office management, revenue cycle management , or another finance-related discipline
- Experience in healthcare or senior living operations is a plus, but not required—we can teach the industry; you bring the financial aptitude
- A customer-obsessed mindset and a track record of helping customers achieve meaningful outcomes
- Excited to build and improve processes , create scalable tools, and bring structure to new products, features, and implementation challenges
- Excellent written and verbal communication skills , with the ability to explain financial concepts clearly to non-financial stakeholders
- Comfortable operating with both process and ambiguity , with the judgment to follow established implementation practices while recognizing when a customer or situation requires a different approach