Implementation Project Manager
3 нед. назад
115k–175k USD / годСтрана неизвестнаRemote
project managementehrdata integrationcustomer delivery
Lead end-to-end onboarding and deployment projects for health systems adopting 's AI-powered healthcare platform.
О компании
- Health is redefining how healthcare systems unlock the power of clinical data. Through our AI-powered platform, we streamline clinical workflows, reduce clinician burden, and improve health system efficiency. We partner with leading hospitals and health systems to deliver fast, reliable, and high-impact implementations that transform patient care.
Обязанности
- The Implementation Project Manager is responsible for leading end-to-end onboarding and deployment projects for health systems adopting ’s platform. You’ll drive timelines, coordination, communication, and successful activation across clinical, IT, integration, and operational stakeholders.
- This role requires exceptional organization, customer-facing presence, and the ability to operate in the dynamic environment of a high-growth healthcare SaaS startup. You will ensure customers go live efficiently, achieve measurable value quickly, and are set up for long-term success.
- Customers consistently launch on time, on budget, and with high satisfaction.
- Clear, proactive communication minimizes surprises and escalations.
- Implementation cycles shorten over time due to improved processes and customer readiness.
- Cross-functional teams view you as a trusted coordinator and problem-solver.
- Customers transition seamlessly to Customer Success with strong early adoption signals.
Будет плюсом
- Experience implementing solutions with EHR systems (Epic, Cerner, Meditech).
- PMP, CSM, or other project management certification.
- Background in clinical workflow optimization or healthcare operations.
- Prior experience in Series A-C SaaS or health-tech companies.
Другое
- Lead full-cycle implementation projects – from kickoff through go-live and stabilization – across a portfolio of health system customers.
- Build and manage detailed project plans, timelines, milestones, and risk logs.
- Facilitate cross-functional meetings with customer IT, clinical operations, and technical teams (e.g., data integration, SSO, EHR workflows).
- Serve as the primary project point of contact, ensuring exceptional communication and alignment across all parties.
- Coordinate collection and validation of required technical inputs (integration specifications, data feeds, configuration requirements).
- Partner with engineering, product, and clinical teams to ensure smooth handoffs and timely execution.
- Understand and translate technical requirements to non-technical stakeholders (and vice versa).
- Monitor progress of integrations (e.g., Epic, Cerner, Meditech) and escalate blockers proactively.
- Own project documentation, including requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials.
- Build repeatable processes and contribute to the evolution of ’s implementation playbooks and best practices.
- Track and report project KPIs (e.g., activation timelines, milestone adherence, customer readiness).
- Ensure clean transition to Support teams post-implementation.
- Build trusted relationships with clinical and operational leaders at customer sites.
- Guide customers through workflow adoption, training readiness, and change-management planning.
- Ensure customer stakeholders understand project expectations, responsibilities, and timelines.
- Drive customer accountability to keep projects on track and on time.
- 3-7 years of project management experience in healthcare, SaaS implementations, or health IT.
- Strong understanding of healthcare environments – clinical operations, IT workflows, data integrations.
- Proven ability to manage multiple complex projects simultaneously.
- Excellent communication, meeting facilitation, and stakeholder management skills.
- Demonstrated ability to drive accountability and navigate competing priorities.
- Experience with project management tools (e.g., Asana, Jira, Smartsheet, ).
- Comfort operating in a fast-paced, ambiguous startup environment.
- Mission-driven team transforming healthcare through cutting-edge AI.
- Fast-growing environment with opportunities for career growth.
- Deep collaboration across clinical, technical, and product teams.
- A chance to make a real impact on clinician workflows and patient outcomes.