СШАSenior Systems Engineer, Productivity Engineering
3 нед. назад
117k–161k USD / годСШАSenior
google workspaceslackasanasmartsheetenterprise ai
Senior Systems Engineer responsible for architecting workflows and securing productivity tools and AI integrations for a global workforce.
Обязанности
- Infrastructure Management: Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools.
- AI Integration & Strategy: Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows.
- Enablement: Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support.
- Global Support: Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs.
- Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications.
- Governance & Standards: Define and enforce global standards for tool usage, security permissions, and data governance.
- Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problems, devising solutions based on limited information and adapting existing approaches to resolve unusual SaaS circumstances.
- Process Automation: Identify manual bottlenecks and use APIs or scripting to automate repetitive administrative tasks.
- Data Insights & Goal Delivery: Independently draw out meaningful insights from system data to own and deliver quarterly goals on time with a high standard of quality.
- Apple Fleet Management: Own the global macOS and iOS fleet using Jamf Pro, overseeing enrollment, configuration profiles, and application deployment.
- Cross-Platform Support: Contribute to the management and security of Windows (via Intune/Autopilot) and Linux endpoints as the program evolves, ensuring a consistent security posture across all OS types.
- Tooling & Evolution: Administer open-source tools (Munki, Santa) and lead evaluations of emerging platforms like FleetDM to enhance cross-platform fleet visibility.
- Security & Compliance: Ensure endpoints meet NIST, CIS, and STIG standards. Partner with Security teams to respond to vulnerabilities across the entire fleet.
- Engineering & Infrastructure as Code (IaC): Apply an IaC mindset to device management using code-based workflows (e.g., Terraform, Ansible, or Jamf API). Build and maintain CI/CD pipelines to ensure repeatable, scalable, and automated deployments regardless of the OS.
- Customer Zero Advocacy: Act as a primary feedback loop for ’s internal product teams. Test new features in production and influence the product roadmap based on operational data.
- Operational Excellence: Provide Tier 3 escalation support for global IT teams and participate in an on-call rotation.
Требования
- Technical Expertise: Proven deep experience managing enterprise-level Google Workspace (DNS, mail routing, Vault, DLP) and administrative experience with tools such as Slack, Asana, Jira, ServiceNow, and Smartsheet.
- AI Proficiency: Practical experience managing and deploying Gemini and other AI-driven productivity interfaces within a corporate framework.
- SaaS Architecture & Security: Possess complete knowledge of SaaS principles, API integrations, and RBAC security best practices, acting as the fully qualified professional to resolve complex issues creatively.
- Operational Agility: Experience working in a fast-paced environment supporting a distributed, global company.
- Governance Mindset: A track record of implementing "least privilege" access models and driving standards in usage and best practices.
- Automation and Scripting Skills: Proficiency in Apps Script, Python, or Bash to manage large-scale migrations or system integrations.
- Communication: Excellent verbal and written skills to lead training and influence standard usage across the org.
- Stakeholder Alignment: Enhance networks with senior internal partners who may be unfamiliar with SaaS technicalities and use persuasion to align stakeholders on new processes.
- Leadership & Peer Support: Assist leadership with forming teams that have a diverse mix of perspectives, provide specific, actionable, and timely feedback to peers, and demonstrate resilience under pressure.
- Education & Experience: Requires 5+ years of related experience in a professional role.
- Core Experience: 5+ years in endpoint engineering with a focus on Apple platforms at enterprise scale.
- Technical Versatility: A strong understanding of Windows and Linux operating systems; you aren't just a "Mac person",you understand how to apply engineering principles to any OS.
- MDM Mastery: Deep expertise in Jamf Pro. Familiarity with Microsoft Intune or other cross-platform MDM/UEM solutions is a significant plus.
- Technical Stack:
- Scripting: Proficiency in Bash, Python, Go, or Swift (PowerShell experience is a bonus).
- Tooling: Experience with Git, GitHub Actions, Terraform, or similar CI/CD frameworks.
- Security: Understanding of ADE/DEP, MDM protocols, and platform-specific hardening (e.g., BitLocker, FileVault, LUKS).
- Identity Knowledge: Familiarity with SAML and OIDC and how they integrate with endpoint authentication.
- This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.
Условия
- Build With Purpose: Work on meaningful problems that simplify and secure how operates at a global scale.
- Cutting-Edge Stack: Work with the latest from Google’s AI suite (Gemini) as well as other AI tools and functionality.
- Grow in a Technical Culture: Join a supportive, high-caliber team that values technical excellence, clean code, and personal development.
- The annual base salary range for this position for candidates located in the San Francisco Bay area is between:
- $117,000 — $161,000 USD
- Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit:.
- The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:
- $104,000 — $143,000 USD
Другое
- Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
- As a Senior Systems Engineer at , you will be at the heart of how our global workforce communicates, collaborates, and creates. You won’t just be "keeping the lights on"; you will be responsible for architecting workflows, securing our ecosystem, and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee, everywhere.
- The Technology, Data, and Insights (TDI) team is on a mission to accelerate ’s scale. We are a group of innovative engineers who prioritize automation, testing, and performance tuning. We touch every part of the business, and we are obsessed with creating a seamless, secure end-user experience for every employee.
- As a Senior Client Platform Engineer , you will be the subject matter expert for ’s macOS and iOS fleet. While your primary focus is the Apple ecosystem, you will also play a key role in our broader endpoint strategy, contributing to our Windows and Linux management workflows as needed. This is an ideal path for an engineer who wants to maintain deep Apple expertise while expanding their influence across the entire OS landscape.
- We are looking for a versatile engineer who thinks automation-first . You will combine Jamf Pro expertise with open-source tools like Munki and Santa, while helping to bridge the gap between platforms using unified tools like FleetDM.
- What makes this role unique: You are Customer Zero . Because we build identity and device management products, you will work directly with ’s own Product and Engineering teams to validate new capabilities across platforms, surface real-world feedback, and help shape the roadmap for tools used by millions of people globally.
- This role reports to the Senior Manager of Client Platform Engineering.
- Amazing Benefits
- Making Social Impact
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- cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at today!.
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- ir needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at today!.
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- We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.