ФилиппиныFraud & AML Analyst
3 нед. назад
Филиппины
fraud detectionrisk analysispayment processingcompliance
Analyze transactions to detect suspicious activity and prevent fraud while ensuring a positive customer experience.
Обязанности
- We are seeking intelligent, driven, and analytically minded individuals to join our newly established Trust & Safety team. As part of the Risk Review sub-team, you’ll play a crucial role in safeguarding our platform and customers by manually reviewing payments and transactions to detect suspicious activity and identify bad actors. You’ll also focus on delivering a positive customer experience, ensuring timely reviews so legitimate customers can continue using their accounts without unnecessary delays.
- This role requires the ability to determine when to escalate cases to Compliance or collaborate with team members for additional insight, ensuring quick and sound decision-making. You’ll receive full training and support, so don’t worry about having all the knowledge up front—we’ll equip you to succeed!
- Review and analyze transactions and customer accounts for high-risk and suspicious activity, making decisions based on your risk analysis.
- Escalate cases to compliance or consult team members for secondary reviews when needed to ensure timely decision-making.
- Contribute insights to our data models, helping to continuously improve fraud prevention.
- Report trends to assist compliance teams in investigating suspicious activities and preventing fraud.
- Use historical data to identify false positives and reinstate impacted accounts.
- Approve or reject payments and follow SOPs based on your risk analysis, ensuring minimal disruption to legitimate customers.
- Work to protect the organization and our customers while ensuring a positive experience for all.
Условия
- Comprehensive training and ongoing support to help you succeed in the role.
- The opportunity to contribute meaningfully to the safety and success of our platform and customers.
Другое
- Strong analytical mindset: You’ll be working with complex cases and investigating customer accounts in detail.
- Enthusiasm for learning new things and growing within the company.
- A strong appetite for investigation and a good understanding of risk management principles, with the ability to navigate multiple internal tools (training provided).
- Excellent written and spoken English skills.
- Flexibility: You’ll be part of a growing team that provides 24/7 coverage.
- A previous experience in risk operations (fraud, AML, trust & safety) is a plus