Armis Security
Principal Customer Success Manager - Veza
3 нед. назад
133.6k–233.8k USD / годСтрана неизвестнаSeniorRemote
pythonnetwork protocolssecurity+cisspcehtechnical account managementpresentation skills
We are looking for a Principal Technical Customer Success Manager to join Armis Security's Customer Success Team, helping customers achieve strategic objectives and maximize value from the Armis Platform with hands-on technical delivery and cross-functional collaboration.
About the company
- Armis Security is focused on helping customers achieve strategic objectives via the Armis Platform, collaborating across teams including Executive, Product Management, Engineering, Sales, Training and Enablement.
Responsibilities
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- Understand customer use cases and provide recommendations to improve security posture and platform utilization.
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
- Ensure deployment and configuration align with key business use cases and are delivered on schedule.
- Stay current on third-party integrations and how they interact with Armis within customer environments.
- Serve as a subject matter expert in your area of technical proficiency.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
- 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
- 5+ years experience in network engineering, architecture, support, or design.
- 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
- Strong communication and presentation skills across technical and executive audiences.
- 3+ years experience in IT, security, healthcare tech, or similar environments.
- Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Nice to have
- Knowledge of healthcare/ICT devices, manufacturers, or applications.
- Experience securing IT, IoT, or healthcare systems.
- Familiarity with scripting languages (Python preferred).
- Ability to travel up to 20–25% per quarter.
Conditions
- Base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits.
- Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
- Work Personas: Flexible, remote, or in-office options depending on location.
- Accommodations available during application process.