МальтаVallettasoftware Software Development
Senior DevOps / SRE Support Engineer
3 нед. назад
5000–5500 USDМальтаSeniorRemoteC1
kubernetesterraformawsgcpazuredatadogprometheusgrafana
Our client is building a Virtual NOC providing 24/7 SLA-driven DevOps/SRE support on a follow-the-sun model, hiring a Senior DevOps / SRE Support Engineer as a founding member of the AMER hub.
About the company
- Vallettasoftware Software Development is a mobile / web development team for IT startups and industry leaders in IT consulting, retail, fintech, travel, sports, medicine, entertainment, media, industrial.
About the product
- Our client is building a Virtual NOC — a managed DevOps/SRE practice providing 24/7 SLA-driven support for international clients on a follow-the-sun model.
Responsibilities
- Production incident response and resolution (Sev1–Sev4)
- On-call duty rotation (1 week per 5-week cycle, separate compensation)
- Runbook authoring (managed as code with CI validation)
- Automation development and infrastructure changes for client environments
- Observability tuning (Datadog, Prometheus, Grafana)
- Post-mortem authoring and customer-facing technical communication
- Knowledge base contribution
- 30–40% of time allocated to engineering projects (automation, AI tooling, observability)
- Contribute to AI-augmented L1 layer (RAG-based triage and automation)
Requirements
- 5+ years hands-on in: Kubernetes, Terraform, AWS/GCP/Azure, Datadog, Prometheus, Grafana, PagerDuty, Linux, Python, Bash, ArgoCD, Helm, CI/CD (GitLab CI / GitHub Actions)
- Production on-call experience — required
- Java developer or SRE background
- Ability to work with AI agents (critical thinking)
- Reading foreign code and making small fixes
- SQL
- Incident management (Sev1–Sev4)
- Advanced English — mandatory for direct client communication
Nice to have
- Soft skills: Attention to detail · Responsibility · Strong communication
Conditions
- Location: LATAM only (AMER hub, GMT-3…-6)
- Standard 09:00–18:00 local working hours covering AMER business hours, fully remote
- On-call duty: 1 week per rotation with separate compensation (stand-by + per-incident)
- No night shifts; mandatory recovery time after on-call
Other
- Founding member of the AMER hub
- Real autonomy — not a ticket-processing position
- 30–40% of time on engineering projects
- Work directly with the Tech Lead and CEMEA team