Private Client Stylist - Miami

1 мес. назад

СШАHybrid

customer service

Provide personalized luxury fashion styling and client relationship management for 's high-value clients in Miami, contributing to sales targets and company growth.

О компании

exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are for All. PRIVATE CLIENT We’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through . THE ROLE This position will be fully remote however candidates will need to be based in Miami for some client facing meetings and events. Embedded in our Private Client team we are looking for Private Client Stylist. With strong commercial acumen and a deep knowledge of luxury fashion, you will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player.

Обязанности

You will develop the Private Client base by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Private Client service.
You will confidently segment your client book to achieve maximum impact in personalising the client experience and optimise engagement based on individual preferences and shopping behaviour.
You will champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.
You will develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals.
Work closely with the Private Client Manager to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.
You will develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.
Using a range of data and creative tools, you’ll build personalised and inspiring assets for your clients, to inform them of new products, designers and other news that is relevant to their interests.
You will think creatively to propose acquisitions events to co-host with Senior Stylists as well as attending external networking and social events.
You will share knowledge on products, brands, and trends with your clients and the team.

Требования

You’ll have proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this.
You’ll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.
You’ll have the ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
You’ll have an existing strong client book consisting of a majority client base situated in North America.
You are an active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.
Proven ability to to negotiate, engage & build customer relations (clienteling)
Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation.
An excellent team player but also able to work on own initiative
Excellent organisational skills and able to meet deadlines
Comfortable with ambiguity, adopting a flexible approach.

Условия

The pay range for this position at commencement of employment is expected to be between $70,000 - $78,000 year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Другое

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.