Customer Service Advisor (English Speaker)

3 нед. назад

ПортугалияHybrid

Provide exceptional customer service supporting 's luxury fashion marketplace customers and partners.

is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplac OPERATIONS The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day. LISBON The office located within the Sítio co-working space network in Lisbon is designed to be a highly flexible and well-connected hub. This is centrally-located workspace close to major business areas, and a vibrant spot. THE ROLE As a Customer Service Advisor, you are the face and voice of strategic partners and a key team member who loves and understands customers, keeping them front of mind. Exceeds their expectations by providing exceptional service through the quality, speed and efficiency of your support and delivering an unforgettable experience while helping them discover our partner’s amazing products selection. Reporting to the Customer Service Supervisor, you will gai

Be the first point of contact, providing an optimum level of service to all of our customers, resolving their queries and requests across multiple channels (email, phone, and chat) within our customer promise;
Provide information and best advisory with regards to products and services and other related inquiries;
Take ownership of case resolution, finding the best solutions according to the company’s process and guidelines;
Manage demanding customers with professionalism and emotional intelligence focusing on solution and retention;
Advocate on your customer's needs working with other internal teams, namely by identifying and boosting localization initiatives;
Managing your own development and supporting others to maximize team potential;
Actively contribute to a great work environment and the alignment with and strategic partners' values in the team.

Experienced in customer service (minimum of 1 year), preferably in a fashion and/or e-commerce environment;
Someone with excellent English proficiency in written and spoken form;
Someone with good IT skills (both customer service specific and windows packages) that enjoys guiding our customers when navigating our digital platforms.
A person with excellent communication skills, with the ability and confidence to resolve complex customer issues with a positive approach
Someone with natural multi-tasking ability, with an excellent eye for detail, critical thinking and good organizational skills
Passionate and knowledgeable of sports and sportswear is a plus
Self-driven person, but also a strong team player
Available to work on late shifts

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent in order to attract candidates to a SCAM. Please be aware that does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, will never ask candidates for any form of payment during the recruitment process.