СШАPartner Enablement Specialist
3 нед. назад
СШАOnsite
trainingcurriculum developmentpartner management
Responsible for delivering partner training bootcamps and ensuring external implementation partners meet company standards in onboarding and product knowledge.
О компании
- is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. We are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence.
Обязанности
- As Partner Enablement Specialist, your mission is to make sure every external implementation partner can deliver the standard as reliably as our internal team does. You'll take the training curriculum and standards developed for internal onboarding and adapt them for an external audience — building the certification bootcamps, materials, and ongoing support that keep partners accurate, confident, and self-sufficient. This is a hands-on, execution-focused role: you're not designing the overall onboarding architecture, you're the person who makes sure partners actually learn it, pass it, and keep up with it as the product evolves.
- Partner Bootcamp Delivery
- Run scheduled Partner Bootcamps, adapting the internal onboarding curriculum into partner-facing training sessions, workshops, and materials.
- Own the partner certification process: administer assessments, track completion, and issue certifications against the rubrics defined by the Product Enablement Manager.
- Maintain a partner-facing knowledge base (guides, FAQs, troubleshooting docs) that mirrors internal SOPs but is tailored for external use.
- Partner Readiness & Support
- Serve as the first point of contact for partner questions during and after certification.
- Monitor partner-led implementations for early signs of drift from the standard, and flag recurring issues back to the Product Enablement Manager.
- Collect partner feedback on training gaps, confusing configurations, or product friction, and route it upstream.
- Content Maintenance
- Keep partner training materials in sync as product changes roll out — update decks, scripts, and guides in real-time under the direction of the Product Enablement Manager.
- Help build out video modules and self-serve certification paths as the partner program scales.
- Cross-Functional Coordination
- Partner with the Head of Solution Consulting Partnerships and the Accounting Partnerships Lead to coordinate bootcamp logistics — aligning on scheduling, partner cohorts, and readiness timelines for each partnership track.
- Work with the Accounting Partnerships Lead to ensure bootcamp content reflects the specific configurations and workflows accounting partners need to certify on.
- Work with the Head of Solution Consulting Partnerships to align solution consulting partner training with evolving deal and implementation requirements.
Требования
- 1–3 years of experience in implementation, customer success, or training/enablement — ideally with some direct product exposure.
- Strong communicator who can explain technical configuration steps clearly to an external audience with less context than an internal hire.
- Organized and detail-oriented: comfortable owning a certification pipeline and tracking who's where in it.
- Comfortable running live sessions (bootcamps, workshops) as well as producing written/video materials.
- This is an execution and delivery role, not a design-from-scratch role — success means faithfully scaling what's already been built, not reinventing it.