СингапурCustomer Success Manager, SME & Growth, SEA New Markets
3 нед. назад
СингапурOnsite
Manage customer success for SME and growth segments in Southeast Asia new markets at , a global payments and financial platform.
О компании
- is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
- Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
Обязанности
- Build strong relationships across your portfolio and develop a deep understanding of customers’ business models, workflows, current pain points, and future growth plans.
- Identify growth opportunities by using customer data, product usage trends, and industry knowledge to increase wallet share and deepen usage of products across your accounts.
- Educate and activate customers on the full range of products, guiding them toward stronger activation, and ongoing adoption.
- Champion customer needs internally by acting as the voice of the customer and partnering cross-functionally to improve product, process, and customer experience outcomes.
- Advocate for by creating a strong impression with customers and helping position as the partner of choice within your focus industries.
- Retain customers by proactively identifying at-risk accounts, addressing blockers, and executing retention initiatives that improve customer satisfaction and reduce churn.
Требования
- - Experience in account management, customer success, or a similar client-facing commercial role, with a track record of driving revenue growth within existing accounts.
- - Strong verbal and written communication skills in both English and another SEA language to communicate with clients based in the region. - Confidence in engaging customers directly to understand their needs, solve problems, and promote solutions.
- - Strong relationship-building skills, with the ability to work collaboratively with customers and internal stakeholders.
- - A results-oriented mindset with resilience, commercial drive, and motivation to achieve KPIs.
- - Strong problem-solving abilities and comfort navigating ambiguity in a fast-paced environment.
- - Comfort using software and tools to manage customer activity, drive activation, and increase wallet share.
- - Curiosity, ownership, and a willingness to experiment and improve how customer growth and success are delivered.
Будет плюсом
- Experience in start-up, fintech, e-commerce, tourism, mobile gaming, or software environments.
- Familiarity with CRM tools and a data-driven approach to managing customer portfolios and prioritizing opportunities.
- Experience supporting customers through onboarding, product adoption, retention, and cross-sell or upsell motions.
Другое
- We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
- You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.
- As a Customer Success Manager, SME & Growth at , you will manage a portfolio of SME customers in Southeast Asia (SEA) and play a key role in driving product adoption, retention, and growth across your accounts.
- You will build trusted relationships with customers, develop a deep understanding of their business needs, and help them unlock more value from ’s product suite. You will work cross-functionally with teams across sales, product, operations, marketing, and strategy to deliver a strong customer experience and surface opportunities to improve how we serve customers. This role is ideal for someone who is customer-focused, commercially minded, and excited to help shape how customer success is delivered across SEA.
- does not accept unsolicited resumes from search firms/recruiters. will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.