ИспанияAccount Manager Long Tail - Italian Speaking
3 нед. назад
ИспанияHybrid
crmcustomer relationship managementaccount management
Manage client accounts focusing on long tail segments for the Italian-speaking market.
О компании
- (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At , we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more.
- At , we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
- For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Обязанности
- We are looking for a customer-focused and results-driven professional to join our Account Management Team at . As a Junior Account Manager, you will play a key role in driving customer satisfaction, retention, growth, and margin across an existing portfolio of accounts.
- In this role, you will manage a portfolio of long-tail (LT) customers across the Growth markets (mainly CEE/APAC/Italy region), helping clients maximize the value they receive from while identifying opportunities to expand their business with us.
- Own and manage a portfolio of long-tail customers across the Growth markets. This is a blended region of our emerging markets such as APAC, CEE, Middle East, and Italy.
- Build strong relationships with key stakeholders and decision-makers responsible for their company's travel program.
- Develop a deep understanding of your customers' businesses and proactively identify opportunities to improve their experience with .
- Drive account growth by identifying and securing upsell, cross-sell, and expansion opportunities.
- Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets.
- Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders.
- Identify recurring customer challenges and proactively develop long-term solutions.
- Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption.
- Effectively prioritise activities and manage your portfolio to maximise commercial impact.
Требования
- Native or near-native Italian proficiency and fluent English is required. You will be working with clients in both English and Italian.
- Previous experience in Account Management, Customer Success, or another customer-facing commercial role.
- Strong communication, presentation, and relationship-building skills.
- Ability to engage confidently with stakeholders across different levels of an organisation.
- Strong prioritisation, organisation, and time management skills.
- Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction.
- Analytical skills with the ability to translate data into actionable business insights and recommendations.
- Self-motivated, proactive, and comfortable managing a high-volume portfolio.
- Experience in SaaS, technology, or travel-tech environments is highly preferred.
Условия
- Receive competitive compensation and equity ownership in
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
- AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
Как откликнуться
- Talent Acquisition Interview - 30mins Virtual
- Hiring Manager Interview - 30mins Virtual
- Assessment Interview - 60mins - In-person interview
- Values interview - 30mins In-person interview