Customer Success Manager (SEO)

3 нед. назад

100k–150k USD / годСША

seocustomer success management

Manage customer success by onboarding and advising clients on SEO strategies in AI-driven search.

AI is the analytics platform for AI search. People increasingly discover products and make buying decisions through ChatGPT, Perplexity, Gemini, and Google's AI Overviews instead of traditional search, and most brands have no idea where they show up in those answers. gives marketing, SEO, and growth teams the data to see exactly that: how visible their brand is across AI platforms, how they compare to competitors, and where to win.
We are defining this category, and the market is moving with us. is a Series A company backed by 20VC and Singular, past $10M ARR, with a 80+ person team across our Berlin HQ and our new New York office.

We’re looking for a Customer Success Manager to help our customers succeed in the new era of AI-driven search. In this role, you’ll work closely with leading brands and agencies, onboarding new clients and advising them on how to improve their visibility across search engines, AI assistants, and emerging generative surfaces. You’ll combine deep SEO expertise with a deep consultative approach, analyzing websites and search performance, running strategic advisory sessions, and translating business goals into actionable organic growth strategies. Working closely with Sales, Growth, and Product, you’ll also help shape how we enable customers and define best practices for succeeding in AI-powered search.
Onboard and activate new key clients, and educate them on how to best leverage AI to become top-ranked in AI search
Review websites, content, and search performance of key clients to identify AI-search-related opportunities across platforms (search, AI assistants, and emerging generative surfaces)
Run advisory sessions with leading brands and agencies, turning their growth and brand goals into actionable GEO strategies and roadmaps
Collaborate closely with Sales, Growth, and Product to refine activation journeys, case studies, and customer enablement programs
Consult our mid-sized and enterprise clients on GEO-related topics, from overall strategy to hands-on operational execution

3–5 years of hands-on SEO or organic growth experience, ideally at a top-tier SEO agency
Deep understanding of technical SEO, content strategy, search intent, and how organic performance translates into business outcomes
Strong consulting skills: you’re used to advising clients, presenting strategic recommendations, and constructively challenging their thinking
Ability to explain SEO concepts in simple, actionable language for marketing and brand teams
Excitement about the shift from “10 blue links” to generative search, and motivation to be at the frontier of that change
Confident verbal and written communication skills in English for high-quality client calls, workshops, and written recommendations

Experience building frameworks: SEO playbooks, content strategies, or measurement models for clients
Initial experience with AI search
Background working with enterprise and other high-touch clients
Experience in a high-growth, venture-backed SaaS or marketing tech environment
Confident verbal and written communication skills in German for high-quality client calls, workshops, and written recommendations

Competitive salary and meaningful equity: everyone at owns a piece of the upside
Comprehensive benefits package
Collaborative, high-energy in-office work environment
Opportunity to make a significant impact and define a new market category
The base salary range for this position is $100,000 to $150,000. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.