ПольшаTechnical Support Engineer (Bare Metal)
3 нед. назад
Польша
gputechnical support
Responsible for supporting, operating, and maintaining 's GPU fleet and providing customer support to ensure seamless AI workloads.
О компании
- At , we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:
- Be Curious at Your Core
- Act Like an Owner
- Empower Employees
- Deliver Best-in-Class Client Experiences
- Achieve More Together
- We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!
- To fulfill our obligation to protect client data, successful applicants offered employment with will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results.
Обязанности
- The Customer Experience (CX) Organization at is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the product roadmap and development.
- As a Technical Support Engineer , you will be responsible for supporting, operating, and maintaining ’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.
- Provide high-level support for customers utilizing bare-metal GPU fleets on Cloud.
- Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
- Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
- Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
- Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
- Participate in an on-call rotation to support production clusters and ensure operational reliability.
- Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
- Implement automation and scripting to streamline support workflows and reduce manual interventions.
- Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
- Provide feedback to internal teams on common support issues to drive continuous improvements.
- Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
- Support supercomputing infrastructure running GPU workloads at scale.
- Drive operational excellence by refining internal processes and support methodologies.
Требования
- Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
- Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.
- Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
- Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.
- Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
- Hands-on experience with firmware updates, BIOS configurations, and driver management.
- Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
- Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
- Experience in scripting and automation (Python, Bash, Ansible, or similar).
- Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk.
- You’re curious about Kubernetes, Docker, and containerized infrastructure
- You have strong problem-solving skills with a proactive and analytical mindset.
- You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.
Условия
- In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
- Family-level Medical Insurance
- Family-level Dental Insurance
- Generous Pension Contribution
- Life Assurance at 4x Salary
- Critical Illness Cover
- Employee Assistance Programme
- Tuition Reimbursement
- Work culture focused on innovative disruption
- Benefits may vary by location.
Другое
- is The Essential Cloud for AI™. Built for pioneers by pioneers, delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at.
- We're proud to be a Living Wage accredited Employer.
- does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of and your Terms & Conditions associated with the use of CVs will be considered null and void.
- Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.
- This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. may, for legitimate business reasons, decline to pursue any export licensing process.
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- Phosphor (6th Floor), 133 Park Street, London, SE1 9EA
- and can be contacted by emailing @.com. Controller’s data protection officer can be contacted at privacy@.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of (i) Regulation (EU) 2016/679 (General Data Protection Regulation (“GDPR”) and (ii) the GDPR as it forms part of the laws of the UK (“UK GDPR”), as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. With respect to transfers originating from the UK or the European Economic Area ("EEA") to a country outside the UK or the EEA, we implement the appropriate transfer mechanism(s) and other appropriate solutions to address cross-border transfers as required by applicable law. You may request a copy of the suitable mechanisms we have in place by contacting us at privacy@.com
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