Merchant Onboarding Specialist - Launcher

4 нед. назад

57.9k–72.4k EUR / годАвстрияHybrid

Onboard merchants to 's platform and improve their experience through cross-functional collaboration.

At , we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
is looking for a Merchant Onboarding Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

Interface directly with merchant restaurants and work tirelessly to improve their experience
You will be the main POC delivery, assembly and installation of our hardware products
Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
Create, execute and update support material in collaboration with Support
Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
Specifically you will be responsible for installing POS services, including e.g. wiring them with ethernet cables and troubleshooting connectivity issues
Create merchant training materials to encourage staff understanding and adoption
Learn the ins-and-outs of software configuration and oversee the implementation of digital ordering and SaaS tools
Work closely together with a 3PL logistics/assembly partner handling deliveries
Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
Be able to achieve immediate results and adapt in an evolving work environment
Look for ways to improve and want to shape the direction of the company

🌍 Independent work in a dynamic, international team
💙 Employee Assistance Programme - therapy and wellbeing
% Discount on your orders
🏋️ My Clubs partnership with discounted rates for your monthly sports program
💻 Modern work equipment
🏡 Hybrid working
🙌🏼 Team building, sport and company events multiple times a year
We offer an attractive salary starting at 57.904 € p.a. (40h/week) which is adjusted and increased depending how well you go through the process.
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This position is not eligible for consideration for an equity/RSU grant.
Austria Pay Range:
€57.904 — €72.380 EUR

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

Bachelor’s degree or equivalent work experience
You speak both German and English fluently
3+ years of work experience in operations or project management, working with POS / network devices is a plus
Able to complete tasks accurately, effectively and on time with superb attention to detail
Excellent external and internal customer support skills
Experience working successfully cross functionally with other departments
Proactive by nature and most engaged when you are operating at the lowest level of detail
Drivers licence and willingness to travel 50% of time
Start of the week you sync with sales to get on track with latest signings
Plan onboardings for the week and confirm dates and times together with the venue
Ensure that hardware is delivered to the to-be onboarded venues in time
Travel between venues, onboarding and troubleshooting if needed
Manage hardware supply and ensure we have everything stocked
Flag issues proactively, update onboarding documentation
Work with product and support to share learnings
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.