Operations Manager - Supply, France
4 нед. назад
СенегалSeniorOnsite
Lead Transport Partners operations team in France, managing recruitment, onboarding, and daily allocation to ensure coverage and efficiency.
О компании
- Have fun, get it done
- Progress over perfection
- One team thinking big
- Our Careers Page
- General FAQ's about
- Our Culture
Требования
- Fluency in French and English (English is our common business language, so you’ll need both)
- A proven track record in an operations/commercial leadership role with the ability to build and drive high performing teams
- The ability to learn new things quickly and thrive in fast paced changing environments
- Commercial instincts, you know how to balance coverage speed, the customer promise, and margin
- Performance focused with a strong track record of hitting your numbers
- Strong communication, negotiation and phone-based influencing skills. High EQ, sharp attention to detail
- Excel and dashboard skills that turn into clean, fast, accurate reporting
- Strong alignment with our values
- Happy and able to be based from our offices in Dakar 5 days a week
Будет плюсом
- Contact centre or logistics experience is preferred
- Experience working with customers in France is advantageous
Условия
- 🚀 Career Growth - Join a disruptive technology leader and fast forward your career move
Другое
- Got Drive? Join as we make moving anything, anywhere miles better and build a career that moves just as fast.
- Back in 2009, our Chairman Angus saw half-empty vans everywhere and knew there had to be a better way! That's how began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.
- Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.
- We’re looking for a hands on manager to focus on customers and drivers in France. You’ll lead our Transport Partners (TP’s) operations team owning everything from recruiting and onboarding our TP’s to keeping the whole allocation engine (making sure every customer who has booked a job with us, has a driver assigned to deliver it) running like clockwork. You’ll be the crucial link between the frontline and senior leadership, and the person who makes sure France has the coverage it needs, every single day.
- Priorities change quickly
- Multiple initiatives run in parallel
- New campaigns and structures launch regularly
- Comfort with ambiguity and constant change is essential.
- A strategy-only leadership seat.
- A sit behind reports job, you will jump in and show your team how its done
- A role where you inherit a perfect team and just maintain it - you drive high performance
- A place to hide behind dashboards instead of fixing root causes
- A role to avoid the difficult coversations, hard targets, tough feedback or accountability
- You thrive under pressure and like tough targets.
- You’re comfortable being in the detail (calls, coaching, blockers) and also building the system.
- You bring pace and ownership, you don’t need chasing.
- You lead with warmth and edge: you care, but you don’t tolerate low standards.
- Recruit TPs against a monthly accreditation target, prioritising the vehicle types and geographies where we need coverage most.
- Own the signup-to-first-job funnel and clear the blockers causing drop-off running 30/60/90 day early-life management along the way.
- Get partners set up and self-sufficient on our portal and app: find, bid, accept, complete, invoice.
- Keep TP records and compliance docs watertight, and act fast on anyone who falls short.
- Own active TP numbers and churn, running a segmented contact strategy (top performers, developing, at-risk, dormant) that wins people back.
- Own cancellation rate, on-time performance and feedback scores, with a clear coach-warn-suspend-offboard process behind it.
- Match the right TP to the right job, fast and cost-effectively, balancing speed against margin.
- Get on the phone and negotiate rates as close to the original as possible.
- Run live availability lists; TPs, vehicles, locations, routes, rates, margins and keep jobs on track.
- Own the hard-to-cover queue: flag and reprice before jobs become customer failures, and step in on the complex, multi-drop, high-value stuff.
- Push TPs to win work themselves through the portal and app, cutting down what needs manual allocation.
- Sort delivery issues fast, for TPs and customers alike, and keep the admin accurate.
- Coach and develop your team: objectives, regular feedback, 1:1s, data-led reviews.
- Run the huddles, set the daily focus, and build a culture people want to be part of.
- Own staffing plans and shift coverage, keeping an eye on attendance and overtime.
- Be the escalation point when things get tricky, and handle conflict like a pro.
- Build the SOPs and training that keep everyone consistent.
- Dig into the data to find root causes and cut cost to serve.
- Own your team’s KPIs and dashboards, and present trends, risks and opportunities with confidence in leadership meetings.
- Support forecasting, supply-demand modelling and capacity planning.
- Team up with Product, Tech and Commercial to keep improving the TP experience.
- We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.