СШАSchool Success Manager (Seasonal)
4 нед. назад
45k–55k USD / годСШАRemote
Seasonal role focused on customer success and support in an education technology company providing AI-powered school scheduling solutions.
О компании
- School scheduling is a hard problem, one that technology was meant to solve. Yet for decades, the master schedule has been built by hand, consuming educators’ valuable time while delivering a sub-optimal result for students. We started to build the tool we wish we had when we were in schools. And today, we are changing how schools create high quality schedules for teachers and students. combines groundbreaking AI technology with support from a team of expert school schedulers: saving schedulers’ time, and surfacing opportunities for leaders to unlock staff potential. delivers optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives.
- Our district and school partners agree: scheduling is a key opportunity for educational innovation, and that is the indispensable partner in addressing the challenge. We’re experiencing exciting growth as a company, while doubling down on our mission and people-centered approach to leveraging powerful technology. We serve districts and charter school organizations across 20+ states, growing (and renewing) at rates that lead the education technology industry. This growth has been driven by our strong product-market fit, deep understanding of education, and commitment to customer success.
Обязанности
- As a seasonal School Success Manager at , you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. During peak school scheduling season, January - July , you'll work full-time, directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.
- The seasonal School Success Manager role leads all aspects of ’s customer-facing support model.
- Own a portfolio of schools: Guide district and charter schools through using to build their master schedule Lead onboarding and training for new and returning school schedulers
- Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs
- Develop strategic relationships with key stakeholders including lead schedulers, principals, and other members of the scheduling teams
- Track success metrics for each school, ensuring high levels of satisfaction and renewal rates
- Serve as a strategic thought partner to school-based teams to ensure their schedule aligns to their unique priorities
- Troubleshoot complex technical issues as the external representative of , with support from ’s product & engineering team
- Own a portfolio of accounts: Manage district and charter network accounts through the customer journey developing strategic relationships with key stakeholders Collaborate with the district teams to establish partnership goals, implementation timelines, and training plans.
- Serve as a strategic thought partner to ensure the school schedules align to district and network priorities
- Provide the tools and structures necessary for district leaders to manage the master scheduling timelines and understand where each school is at in the scheduling process.
- Support the data integration process by collaborating with district IT teams and ’s data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the the app)
- Support general operations Communicate and coordinate cross-functionally across ’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution
- Pitch in wherever and whenever is needed to contribute to team success
Требования
- The role requires someone with:
- Meaningful experience developing middle and/or high school schedules
- Willingness to "roll up sleeves" and work in a scrappy environment
- A desire and flexibility to work full-time , seasonally, from January - July
- The following additional experiences would also be a plus:
- Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
- Experience in a fast-paced, entrepreneurial environment
- An experienced scheduler : Someone who has lived secondary scheduling and has at least 2+ years of experience building and owning a middle and/or high school schedule
- A “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students
- Detail-oriented : You meticulously review schedules, slides, and other related documents with critical attention to detail.
- Strategic : You can take in many different signals, cut through the noise, communicate clearly, and deliver for our district/CMO and school partners
- Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time.
- Collaborative : You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleagues
- Adaptable: You adjust quickly to changing priorities and conditions. Cope effectively with complexity and change
Другое
- The position is a seasonal, full-time, salaried position from January through July
- This role may include health benefits, and has access to the company's flexible PTO policy
- January 4th, 2027