ЕвропаAlps2Alps
Middle Dispatcher
4 нед. назад
1500–2000 EURЕвропаMiddleRemoteC1
ip phonesslackcrmcommunication platformsdispatch management systems
Alps2Alps is a travel tech company specializing in tailored transfer services to Alpine ski resorts, seeking an organized and efficient dispatcher to coordinate real-time transfer operations remotely with a salary ranging from €1,500 to €2,000 based on performance.
About the company
- Alps2Alps is an innovation-driven travel tech company dedicated to Travel tailored with love , powered by innovation and a commitment to the Earth .
- We are passionate about developing innovative solutions that drive customer satisfaction and business growth.
- We take pride in our impeccable reputation among hundreds of thousands of satisfied clients and our strong, dedicated team of professionals.
- We are looking for motivated and ambitious candidates who are ready to join a team of “A-players” and advance their careers in the global market.
About the product
- Specializing in transfer transportation to Alpine ski resorts.
Responsibilities
- Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team;
- Monitor real-time transportation operations, ensuring efficiency and timely service;
- Support the customer on the day of service, resolving any issues or delays;
- Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations;
- Handle unexpected situations effectively and ensure minimal disruption to service;
- Maintain accurate and up-to-date records in the dispatch system;
- Collaborate with other departments to ensure customer satisfaction and operational success.
Requirements
- Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
- Experience with dispatch management systems;
- Background in logistics, tourism, taxi services, or goods delivery coordination;
- A reliable PC, along with headphones and a microphone for communication;
- Stable internet connection for remote work;
- Proficiency in English (C1), and knowledge of Russian or French will be an asset:
- Strong understanding of geographic locations within the service areas (Alps);
- Ability to collaborate effectively within a team environment;
- Excellent verbal communication and problem-solving abilities;
- Willingness to work in different shifts (daily/night shifts);
- Highly adaptable, and able to manage unexpected and challenging situations.
Conditions
- 5 days a week, 12-hour shifts with a predetermined schedule; may be night/day shifts
- Fully remote work (excluding the sanctioned countries).
- A temporary contract until April 20, 2027.
- Possibility of extending the contract will be discussed one month before the end of the temporary contract, no later than March 20, 2027.
- The first month focused on training and learning;
- Performance evaluated based on KPI metrics from the second month onward.
- 700 EUR/monthly during the training and probationary period (1st month);
- Starting from the 2nd month, salary ranging from €1,500 to €2,000 based on performance and KPIs.
How to apply
- Selection process includes group interview, competency-based interview, reference check, and offer.