ТаиландOperations Manager – BPO / Contact Center
4 нед. назад
ТаиландSeniorOnsiteB2
An exciting opportunity for an experienced BPO / Contact Center leader to lead operations, people, performance and client relationships in Thailand.
Responsibilities
- Lead BPO/Contact Center operations and drive overall performance
- Manage and develop Operations Managers, Team Leaders & associates
- Drive SLA, KPI, profitability & client satisfaction
- Build strong and lasting client relationships
- Lead performance reviews, engagement & people development
- Collaborate with HR, Training, Quality, WFM & TA teams
- Identify process improvements and business growth opportunities
- Lead business reviews and improvement initiatives
Requirements
- 6+ years of BPO / Contact Center / In-house operations experience
- 3+ years in a management role
- Strong leadership, coaching & people-management skills
- Excellent Thai & English communication
- Strong analytical & problem-solving abilities
- Client management & presentation experience
- Willingness to work weekends/shifts when required
Conditions
- Health Insurance
- Annual Leave
- Annual Bonus
- Annual Salary Adjustment