ФранцияOperations Manager, Offer Operations
1 мес. назад
41.2k–73.4k EUR / годФранцияRemote
Manage and ensure the reliability of 's core monetization operations involving cashback and offers.
Обязанности
- As an Operations Manager, your main mission is to own one of the processes that decides whether millions of users actually get the cashback they're owed. You'll report to David Le Pahun , our Offer Operations Lead. The role blends four things: analysing data, designing how the process should work, solving problems with AI, technologies or in the last resort outsourcing, and managing projects.
- Analyse data. You'll build the dashboards that tell you — and everyone else — whether your part of the system is healthy: how many transactions are being correctly tracked and rewarded, what's silently breaking down, whether user experience is suffering.
- Design the process. You decide how merchants get set up on our platform: their cashback rate, which purchases qualify, how we connect to their systems. A lot of this doesn't have a playbook yet — you'll be writing a good chunk of it as you go.
- Solve problems with technology. A merchant might be showing users a coupon that doesn't actually pay out. A batch of card purchases might not match cleanly to any merchant we track. You'll dig into why, then fix it choosing the right solution for it: automating it with AI, improving one of our internal tools (built on Retool) and if a human is required, you'll build the right playbook to outsource it.
- Manage outsourced resources. You'll manage the outsourced team members who help you operate at scale — briefing them, training them, checking their work is actually good — while juggling several of these issues at once and deciding what matters most.
- Partner cross-functionally. With Product & Engineering when the fix is structural, and with the commercial team when it's really about a merchant relationship.
Условия
- helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or pay in-store with their linked bank card. Behind each of these experiences, there's an operational engine that needs to work flawlessly: transactions must be tracked, cashback must be caught, offers must be reliable, and merchants must perform as expected. When this engine breaks, users don't get paid — and trust erodes fast.
- Offer Operations owns that engine. The team's mission is to guarantee the reliability and continuous improvement of 's core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, gift cards, and merchant performance. It's a technical, data-heavy, high-stakes scope that sits right at the heart of what makes 's product work.
- (Some of the benefits listed below are available to full-time positions only)
- At , we believe that flexibility and trust are essential. Our work environment reflects this through:
- Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
- Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.
- On top of that, we offer plenty of perks:
- 💸 Top-market compensation
- 📈 Equity for everyone with the chance to own a piece of what you build
- 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
- 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
- 💪 Contribution to your ClassPass subscription
- 🍼 8-week leave paid 100% for the second parent
- …and much more, check the full list here !
Как откликнуться
- Intro call: Quick screening with the Hiring Manager or the Talent team.
- Step 1 – Team interview (45 min): Conversation with two team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).
- Step 2 – Role-specific assessments For non-engineering roles : A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).
- For engineering roles : A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool).
- Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder.
- References: Up to 3 calls with former colleagues or managers.
- ☕ You may also be invited for coffee with team members to get a feel for our culture.
Другое
- At , our mission is to we help consumers save time and money when shopping online or in-store. Founded in Paris, is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with . From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us!
- Experience: around 2–5 years of experience, ideally with exposure to Operations, Product, or a technical/data-driven environment.
- AI-native: you genuinely believe in what AI can do, and you already use it as part of how you work — not as a buzzword, but as a real way to automate the repetitive parts of your job and move faster on the rest.
- Ops mindset: you think in systems — monitoring → detection → investigation → resolution → prevention. You instinctively look for what can break and build safeguards so it doesn't happen again.
- Tech acumen: you're comfortable in a technical environment — tracking, APIs, integrations — and can hold your own in a conversation with Engineering.
- Analytical skills: you're data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics.
- Attention to detail: the devil is in the details, and you have a talent for spotting flaws where others don't.
- Communication: clear written and verbal communication skills; you're not afraid to defend your decisions with demanding stakeholders (including merchants and the outsourced teams you'll be directing).
- Education: Top-tier engineering or business school background. International experience and a double degree are a clear plus.
- Languages: fluent in written and spoken English. Mastering French is not required.