АвстралияFounding Client Operations Associate - APAC
1 мес. назад
АвстралияJuniorHybrid
First Client Operations hire in APAC to join a global team focused on client onboarding at , an Intelligent Procurement Platform.
Обязанности
- This is our first Client Operations hire in APAC. You'll be joining a global team that's already built the playbook for how clients onboard to — your job is bringing that to the region and adapting it to how APAC customers work. You will own the most critical phase of the customer journey: converting a signed contract into active, happy users on our platform.
- We are looking for exceptional people who aren't satisfied with conventional career paths, and want to do something more entrepreneurial. This role will provide you with a seat on one of Europe's fastest-growing rocket ship companies, and a pathway into Account Management (strategic commercial and client relationship owner), Procurement (full-stack negotiator with SaaS vendors), Solutions (product and process transformation owner), Client Strategy & Operations, or generalist roles across the business in operations, strategy, data, or GTM.
- As the first Client Ops hire in the region, your fingerprints will be on how the function operates in APAC, backed by the playbook, tools and support of our existing Client Operations team globally. You'll help shape what a regional team looks like as it grows.
Требования
- 1–3 years of experience in a top-tier, high-pressure environment — consulting, a high-growth startup, a rigorous professional services firm, or an entrepreneurial endeavour
- You're ambitious and curious, and want to learn everything there is to know about client service in SaaS
- You're obsessed with new tooling and spend your free time experimenting with AI
- You're obsessively detail-oriented — 95% accuracy is not good enough. You care about getting things right, every time, and you don't cut corners even when the work is tedious
- You naturally build rapport and meaningful relationships — you have the confidence to speak to anyone, whether it's a CFO or a junior procurement analyst
- You're highly organised — a master of juggling lots of things at once
- You're an outstanding communicator — verbal, written, and when presenting. Clear and concise even when explaining complex topics
- You're entrepreneurial and want to be part of building something that matters
Условия
- Shape the Region. As the first Client Ops hire in APAC, you'll define how the function works in the region, backed by an established global team.
- Fast-Track Growth. Join one of the UK's fastest-growing scaleups on a 13x growth trajectory.
- Equity. Share in our collective success with generous equity options.
- Culture. Transparent, collaborative, growth mindset. We value diversity and ambition in equal measure.
Другое
- Technology is one of the biggest items in an enterprise CFO’s budget, second only to headcount. Traditional procurement is one of the most frustrating, friction-filled bottlenecks in the modern business.
- is the world’s first Intelligent Procurement Platform eliminating this chaos. By combining agentic workflows, deep AI insights, and a global network of expert negotiators, we empower enterprises to buy smarter and scale at pace.
- The market response has been unprecedented:
- $75bn+ in spend processed across our platform.
- 20% savings consistently delivered to our customers.
- 70% reduction in standard enterprise procurement cycles.
- 13X revenue growth achieved over the last two years alone.
- Founded by serial technology entrepreneurs Roy and Eldar Tuvey, who have successfully scaled and exited two category-defining platforms and created $600M+ in enterprise value, we are backed by over $100M in Series C funding from tier 1 global investors including Bessemer Venture Partners, 83North, Lakestar . We have also been recognized as the #2 fastest-growing company on the Sunday Times' Tech 100 and the fastest-growing startup in the UK and Ireland by the FT’s Sifted (#4 in Europe) .
- With headquarters in London and hubs in New York, Brno, Sydney, and Johannesburg, we are fundamentally reshaping the global B2B economy.
- Build the Blueprint. Design and iterate on our onboarding processes, identifying ways to automate and streamline how we welcome new clients. You'll experiment with AI tooling and new approaches to make this function world-class from day one.
- Data Stewardship. Master the collection and structuring of client spend data — uploading contracts, ensuring accuracy, maintaining quality on an ongoing basis. The standard is 99.99% accuracy, same-day. Every inaccurate data point is a trust problem with a real client. You'll work closely with our Data and Procurement teams to ensure zero discrepancies to power our AI insights.
- Maintain Stack Hygiene. Keep client accounts clean and current — closing out expired contracts and gaps in the data so every account reflects what's actually live. It's unglamorous work, but it's the foundation everything else, from onboarding to renewals, depends on.
- Orchestrate the Journey. Lead the “Success Path” for new customers — managing timelines for technical setup and data migration, coordinating across account managers, solutions consultants, and procurement directors to ensure a seamless Go-Live. Time-to-value is the metric.
- Stakeholder Liaison. Act as the central hub between internal teams (Account Management, Solutions, Procurement, Data) and external client stakeholders to unblock documentation hurdles, chase contracts, and keep onboarding moving.
- Platform Enablement & Adoption. Lead training sessions for new users — walking procurement teams, finance teams, and IT teams through workflows and making sure people are actually using . The gap between “the platform is configured” and “people are actually using it” is where client value lives or dies.
- Build Visible Trust. Own performance metrics on stack accuracy, time-to-value, and onboarding completion. Report them regularly to the teams that depend on your work. Historically this work has been invisible — you'll make it visible.
- After a tour of duty in Client Operations (12–24 months), you'll have deep product knowledge, direct client exposure, operational credibility, and a working understanding of how our entire client organisation fits together. That opens pathways across the business:
- Account Management — own client relationships, renewals, and expansion as the strategic commercial partner to our biggest clients
- Procurement Services — become a full-stack negotiator with SaaS vendors, advising CFOs and procurement leaders on their software spend
- Solutions — go deeper on complex configuration, integrations, and deployment as a product and process transformation owner
- Client Strategy & Operations — build the processes, measurement systems, and operating rhythm that run client delivery at scale
- Generalist roles across the business — operations, strategy, data, GTM. The exposure you get here makes you a strong candidate well beyond the client organisation
- is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with 's privacy policy and applicable data protection law.
- We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy.
- We like to deal directly with our candidates so no agencies please!
- If you aren’t sure this job applies to you, feel free to send your CV to careers@.one, and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business!