ГерманияTechnical Account Manager - Senior Care (m/f/d)
1 мес. назад
ГерманияSeniorRemote
ehr
Manage technical relationships with large senior care groups to ensure reliable operation and customer success of AI companions.
Обязанности
- As Technical Account Manager - Senior Care , you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.
Требования
- Several years of experience in technical account management, solutions engineering, technical support, or implementation , ideally in B2B SaaS or health tech
- Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups , with the ability to isolate issues across interconnected systems
- Great communication skills across technical and executive audiences , from discussing an interface with an IT lead to aligning on a rollout with senior management
- A structured, calm approach to managing multiple customers and open topics simultaneously , supported by data that demonstrates progress and impact
- Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus
Другое
- At , we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people .
- Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
- Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust , and over 200,000 users rely on our AI companion to ease their daily workload.
- As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
- Own the technical relationship with a portfolio of 12 to 15 care groups , building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
- Maintain a technical account plan for every customer , covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
- Lead release pre-briefings and technical reviews , helping customers understand the impact before changes affect their operations
- Stay close to every issue across your accounts : Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
- Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering
- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
- Become a co-creator of our success with stock options
- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
- You decide when you work best, that means flexible working hours and a good hybrid set-up.
- welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.
- We're excited to hear from you!