ГерманияTechnical Account Manager - Hospital (m/f/d)
1 мес. назад
ГерманияRemote
aiintegrationinfrastructure management
Manage technical relationships and support for hospital customers using AI companion workflows.
Обязанности
- As Technical Account Manager - Hospital , you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals; ensuring runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes.
Требования
- Several years of experience in technical account management, solutions engineering, technical support , or implementation, ideally in B2B SaaS, health tech, or hospital IT
- Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management , and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus
- G reat communication skills across technical, clinical, and executive audiences , from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management
- A structured, calm approach to managing complex organizations , multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact
- Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus
Другое
- At , we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people .
- Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact.
- Our mission is backed with $50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust , and over 200,000 users rely on our AI companion to ease their daily workload.
- As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
- Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup , infrastructure, clinical workflows, open topics, and key stakeholders
- Maintain a technical account plan for every customer , covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves
- Lead release pre-briefings and technical reviews , helping customers assess the impact of changes across systems before they affect clinical operations
- Stay close to every issue across your accounts : Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution
- Identify recurring themes across hospital customers and turn them into actionable feedback for Product and Engineering, improving reliability, integrations, and rollout readiness
- We are a fast-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people
- Become a co-creator of our success with stock options
- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, access to learning platforms such as Blinkist and Audible, and free language courses
- You decide when you work best, with flexible working hours and a strong hybrid setup
- We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!