СШАMarketplace Operations Manager
1 мес. назад
120k–150k USD / годСШАMiddleOnsite
automation
Manage and optimize the core marketplace operations including matching, scheduling, moderation, and post-call processing to grow the platform.
Обязанности
- We’re hiring a Marketplace Operations Manager to join us in person in Hudson Yards, NY. We’re at seed-stage and are a team of 6.
- You will immediately own the core process underlying our business: match, schedule, moderate, and process calls. You learn the process by doing it.
- Over time, as you understand the product and the users, you take on the work that grows the marketplace: relationships with high-value users, metrics that move the needle, automations and product features and that remove bottlenecks.
- You will lean processes by doing it and work directly with engineering and GTM along the way.
- Now
- Own matching, outreach, scheduling, moderation, and post-call processing between users on a ticker.
- Understand the current process by doing it. Then streamline it. Then automate it independently and with engineering.
- Treat onboarded users like a working list: follow up, reactivate quiet supply, fill demand that would otherwise die.
- Establish and run pre- and post-call compliance so volume can rise without breaking trust.
- Keep transcription and post-call processing on time. Manage contractors as volume moves.
- Over Time
- Grow call engagement: activation, retention, and completed calls per week.
- Own the scorecard (requests → outreach → reply → confirm → completed call → repeat use) and find the metric we’re missing.
- Run experiments on call type, ask, and timing. Keep what improves completed calls or quality.
- Build relationships with high-value users.
- Automate workflows and collaborate with engineering to scope product features and relieve bottlenecks
Требования
- 2-5 years of working experience doing high-ownership operational work where you personally produced transactions (a match, a call, a booked meeting, etc)
- High ownership: you take problems from discovery to measurable impact.
- High agency: few people, unclear processes. You find a way through.
- You work in the weeds first, then write the playbook, then automate, then iterate.
- You leverage AI for speed while maintaining rigorous understanding.
- You are based in NYC or willing to relocate—we work 55-65 hours a week
Условия
- Rare Opportunity: own the core processes underlying our product with significant expansion potential beyond buy-side analysts.
- Gain founding experience: a high-upside scaling startup that has yet to scale its team headcount. You contribute to defining operations and direction
- High autonomy in determining 0→1 operations
- $120-150k base salary + equity
- Health, dental, and vision insurance + all meals covered
Другое
- hosts unique buyside conversations pertaining public markets between analysts and portfolio managers who manage billions in AUM. We’re working to kill Bloomberg chat and win this market.
- Users request calls on a ticker (demand) and make themselves available for calls (supply). We win when daily supply meets demand and the call actually happens. To grow, we must increase both supply and demand.
- We’re backed by Y Combinator, Walter Kortschak (SignalFire, Summit Partners), Pioneer Fund, and 10+ hedge funds. The team has worked at xAI, IMC Trading, Instagram, McKinsey, and Evercore.
- Screen — 30 minutes
- Operations working session — 1 hour (we will work together on a relevant case study)
- Onsite and Meeting with CEO (in office if you’re in New York; virtual otherwise)
- Offer
- Let us know of any timelines and we can complete all steps under a week