СШАSr. Cloud Network Engineer
1 мес. назад
СШАSenior
cloudnetworkingcustomer supporttroubleshooting
Senior Cloud Network Engineer role focused on customer support and adoption of 's multi-cloud networking and security software.
О компании
- ® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit .ai .
- ® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, unifies cloud, networking, and security teams and unlocks greater potential across any cloud.
Обязанности
- As a Sr. Cloud Network Engineer, you will be a part of 's Customer Support team. This position is a critical organization as a part of our customers’ adoption of 's enterprise multi-cloud Networking and Security Services Software.
- You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with 's products. This is a weekend shift role, with working hours spanning Tuesday through Saturday (Pacific Time Zone shift schedule) Location: West Coast (preferred but flexible)
- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from enterprise customers.
- Report product issues to development and advocate for the customer to help deliver high-quality products.
- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
- Provide "hands-on" support for complex customer environments and production issues.
- You will bring solutions to the leadership team, feedback on solutions recommended.
- Identify opportunities to improve case management workflows and support processes.
- Mentor Cloud Network Engineers and share technical best practices.
Требования
- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)
- Experience with Python, shell scripting, automation.
- Experience with security products is a plus.
- Ability to multi-task and work in a dynamic environment.
- Availability to work a Tuesday - Saturday (Pacific time zone shift schedule), including availability to provide after-hours support on a scheduled/non-scheduled basis
- BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.
- IF BASE SALARY AND TARGET BONUS (US):
- The US National annual base salary range for this full-time position is $114,914 - $135,193 + benefits + 401(k) match + equity and is bonus eligible. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. The range displayed is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.
Условия
- US : We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
- Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend
- Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.
Другое
- We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.
- is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.
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